Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This position will work with customers both internal and external providing support information and/or documentation in response to their requests; or inquiries about SGS services pricing and status of analysis ongoing throughout the performance of the Companys contractual obligations.
Responsibilities:
- Receive and process customer requests for services
- Prepare and provide customers with reports certificates and documents for the services performed by SGS personnel.
- Check work instructions method code reporting pricing and invoicing instructions with respect to sales quotations client instructions and client profile information.
- Maintain filing system.
- Receive and validate supplier invoices assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
- Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
- Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries support customer invoicing and vendor payables and to ensure compliance with both internal/external audit requirements
- Maintain job order records and filing systems
- Schedule employees for inspections (i.e. train supervisions audits) as necessary
- Receive inspect sort and label client samples; login samples to the SGS system prepare labels and dispatch the samples to Subcontract samples to other SGS laboratories or external nonSGS laboratories as appropriate and maintain the subcontract documents.
Qualifications :
- Minimum of a High School Diploma or a General Educational Development equivalency (GED).
- A post secondary education in a recognized administration or science program would be an asset.
- 1 3 years of previous working experience in an Administrative related role.
- Good hand/eye coordination when handling samples & various equipment.
- Must use good judgment to identify and resolve problems on the job. When in difficulty refer problems to his/her supervisor for resolution.
- of creativity required in solving routine problems.
- Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results.
- Candidates should be proficient in using various type of computer software (Word Excel etc.)
Additional Information :
Salary: $20 per hour
Some benefit highlights:
- 80% coverage Health Dental and Vision
- Paid time off
- RRSP Program Eligibility
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression and Indigenous status or any other characteristics protected by law.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.
This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
