Customer Care Specialist - French - Greece
Customer Care Specialist - French - Greece
Posted on :
16-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Customer Care Specialist
Location: Greece (Remote)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Assist customers of an ecommerce platform using multiple channels as assigned depending on the need (incoming telephone calls emails and chat)
- Identify issues the clients are facing handle complaints provide solutions and alternatives guide customers within the time limits
- Check content moderate quality of the contact
- Use cheat sheets guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be reassigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.
REQUIREMENTS:
- At least C1 level of French language both oral and written. Fluent in English (at least B2 level)
- Accurate efficient and respectful communication manner
- Problemsolving and critical thinking skills
- At least one year of proven customer communication experience (Email & Phone)
- A resourceful and stressresilient personality that can adapt and remain calm in all situations
- Social Media Savviness
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet Microsoft Office).
BENEFITS:
- Working schedule: Monday to Friday rotating schedule between 9AM11PM (8 Hours per day)
- Meal vouchers
- Transportation vouchers
- Birthday leave
- Life insurance and health care
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
