Customer Service Representative Retention Specialist Finnish Speaking - Fuengirola
Customer Service Representative Retention Specialist Finnish Speaking - Fuengirola
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1 Vacancy
Job Description
Do you excel at building strong relationships and navigating difficult conversations with confidence Are you someone who sees challenges as opportunities and thrives in a resultsoriented environment Are you based in southern Europe or planning to relocate to a sunny location
If your answer is yes this role could be exactly what youre looking for!
Were looking for a Retention Specialist to join a wellestablished team in sunny southern Europe offering a competitive base salary along with generous performancebased bonuses. The role includes a fixed salary per month with limitless commissions that allow motivated employees to boost their monthly earnings significantly!
Heres Whats in It for You:
Comprehensive health benefits
Modern office near the coast
Teambuilding events
Structured onboarding
A supportive and inclusive work environment
Private insurance
The chance to grow within a dynamic customerfocused team
What Youll Be Doing:
As a Retention Specialist your goal is to help clients rediscover the value of the services the client provides. Your key responsibility is to handle cancellation requests and transform them into positive interactions ensuring that customers feel heard and understood.
Key Tasks:
Listen carefully to clients feedback and understand their reasons for leaving.
Provide tailored solutions to meet each clients specific needs.
Offer creative alternatives such as discounts or flexible plans to encourage clients to continue using the service.
Ensure a positive outcome for each interaction regardless of whether retention is achieved.
Our clients focus is on providing customers with an exceptional experience they can rely on. Still there are times when they need a reminder of the unique benefits they offer. Your role is to help bring that value back into focus.
What Were Looking For:
Previous experience in customer service. Experience in sales is an advantage.
You are a motivated individual with a willingness to learn.
Strong communication skills and the ability to handle challenging conversations.
A resultsoriented mindset with a focus on achieving goals and delivering excellent service.
A strong focus on customer needs and the drive to turn obstacles into successful outcomes.
A team player who enjoys contributing to group efforts.
Fluency in Finnish is essential for this role.
Good level of English spoken and written.
It is a plus if you have a Spanish IDnumber.
Start Date and Application:
Start Date: As soon as possible
Employment Type: Fulltime (37.5 hours/week)
Working Hours: Standard office hours
Location: Fuengirola
Join our clients teamin creating positive customer experiences while enjoying the benefits of working in a dynamic welcoming environment by the coast!
Sway Sourcing is an innovative recruitment partner specializing in quickly and efficiently matching the right talent with the right company. Our primary focus areas include Finance Administration HR Marketing and IT but we also possess the broad expertise and flexibility needed to deliver tailormade recruitment solutions across all industries.
Although we are a relatively new player we have already gained the trust of many of Swedens largest companies and operate both nationally and internationally. With offices in Sweden and Spain we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the goto partner for companies looking to stay ahead in their recruitment processes.
Employment Type
Full Time
