FSO Technician
FSO Technician
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1 Vacancy
Job Description
Job Title: FSO Technician
Location: West Point VA Onsite
Mode : Contract (6 Months)
Job Description:
Relevant Experience : 3 Years minimum
Certification : A Hardware Microsoft (preferred) ITIL (Preferred) CCNA (preferred)
Hardware Support : PC (Desktop Laptop) Tablet (Windows Apple Android) Printers (Network Desk) Smart Phones Desk Phones Video Conference Rooms Devices (Audio & Video)
Tools : Windows OS MS Office O365 Mac OS (preferred)
Ticketing System : ServiceNow (IM SRM AMDB CMDB Knowledge Management)
Others : Excellent Communication soft skills (read write & speak)
The Technician need to have experience in IMACD tasks listed below
(IMACD Install Move Add Change Dispose )
- Troubleshoot and resolve End users IT issues in their PCs (Desktop Desktop Tablet) Mobile phones Printers and Other IT Devices in users environment
- Support Installations Moves Adds Changes Disposal (IMACDs) requirements.
- Provide or oversee as appropriate all installations deinstallations cascades moves adds and Changes for all EUC Equipment Software and related Services at designated Customer Sites;
- Coordinate plan and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider as a Customerretained function or a Third Party); and
- Coordinate all internal and external functions and activities to achieve highquality execution of the IMACs to meet Service Levels and to minimize any operational interruption or business disturbance.
- Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component and obtain Customers approval for such processes and documentation;
- Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis;
- Receive IMACD related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization
- Communicate with Authorized Users if there is any issue with an IMACD related Service Request and attempt to resolve or escalate same appropriately;
- Coordinate and communicate with designated Customer personnel or other Third Parties concerning scheduling and requirements so as to minimize the impact on Authorized Users;
- conduct or confirm a Site survey has been conducted to determine the location(s) of the IMAC and any special requirements at the location(s);
- Coordinate any physical space requirements as determined during the Site survey review;
- Confirm that all Equipment Software parts Network Cabling or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC;
- Confirm the new and/or existing Configuration of the Equipment and Software associated with performing the IMAC.
- Confirm that the installation and/or deinstallation procedures associated with performing the IMAC are valid for execution of this IMAC including Backup contingency and test procedures;
- Schedule and dispatch appropriate technicians including Third Party Vendors to the IMAC location;
- Treat every client like a VIP strengthening the relationship as well as engaging users who otherwise might disengage from IT
- Cancel Network Transport Services that are no longer required after completing the IMACD
Employment Type
Full Time
