Amazon Connect Developer
Amazon Connect Developer
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Salary Not Disclosed
1 Vacancy
Job Description
Job: Amazon Connect Developer
Location: Wilmington DE / Jersey City NJ and Plano TX (Onsite)
Duration: Contract
Job Summary
We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role you will be responsible for the assessment design development and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with crossfunctional teams including product engineering and operations to deliver highquality innovative secure and scalable solutions that meet the evolving needs of the business in a hypergrowth environment.
Key Responsibilities
Design develop and implement complex contact center solutions utilizing the full suite of Amazon Connect features including IVR/contact flows queues agents and integrations.
Optimize contact center performance by analyzing call flow data identifying bottlenecks and implementing improvements to reduce call handling times and improve customer satisfaction.
Configure and manage Amazon Connect features including voice and chat capabilities speech recognition texttospeech and outbound dialing.
Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
Provide technical support troubleshoot and resolve technical issues related to Amazon Connect and its integrations.
Required Experience
5 Years of experience in Contact Center technologies and Cloud Architecture
5 Years of handson experience Amazon Connect and AWS
2 Years of experience using Terraform
Nice to have
Experience with Genesys OnPremises contact center system
Experience with contact center migrations
Experience with cloud migrations
Experience with AI/ML technologies especially AWS Transcribe Bedrock Comprehend Sagemaker etc
Related AWS Certifications
Required Education
Bachelors degree in computer science Information Systems or equivalent education or work experience
Employment Type
Full Time
