Associate TechnicalCustomer Support Specialist
Associate TechnicalCustomer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client a world leader in diagnostics and life sciences is looking for a "Associate Technical Support Specialist" based out of Indianapolis IN (Training/Meetings Onsite and work will be remote).
Job Duration: Long Term Contract (Possibility Of Getting Converted To Fulltime/Extended)
Pay Rate: $24/hr on W2
Hours 2nd Shift (2pm10pm) rotating weekend shifts subject to change based on needs of customers. (Training hours will vary based on hours of trainer could be 1st or 2nd shift training on average lasts 2 weeks)
Location: Indianapolis Hybrid (Training/Meetings on site Majority of work hours at home)
As an Associate Technical Support Specialist you will serve as a support liaison between clients and our customers. This role supports customers in both the United States United Kingdom and Ireland.
Responsibilities:
- Answers overflow customer calls 24/7/365 from all business areas directly often during critical customer times (ex. long hold times or when afterhours support is needed) and will coordinate internally for appropriate technical experts to contact customers.
- Answers all afterhours weekend and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer
- Perform afterhours dispatching engaging with field personnel nationwide
- Maintaining records in accordance with Quality and FDA requirements.
- You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
Company Benefits: Medical Dental Vision Paid Sick leave 401K
If interested please send us your updated resume at /
customer support, call support, call
Employment Type
Full Time
