Outreach and Enrollment Coordinator - Lynwood
Outreach and Enrollment Coordinator - Lynwood
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1-3years
$ $ 50000 - 70000
1 Vacancy
Job Description
Heritage Health Network is a pioneering healthcare organization committed to enhancing the health and wellness of the most vulnerable populations in Riverside and San Bernardino counties. Focused on providing Enhanced Care Management (ECM) to Black Americans and individuals at risk of or living with limb loss HHN delivers hightouch personcentered services that bridge clinical care with essential social support.
Role Summary:
The Outreach and Enrollment Coordinator at Heritage Health Network (HHN) is a key team member responsible for driving member enrollment and expanding HHNs reach within the community. This position focuses on identifying and engaging potential members and building strategic relationships with healthcare providers Physicians CommunityBased Organizations (CBOs) and other stakeholders. The Coordinator will also represent HHN at community events and meetings.
Requirements
Key Responsibilities:
- Drive Enrollment Growth : Develop and execute targeted outreach strategies to identify engage and enroll potential HHN members particularly in Riverside and San Bernardino counties.
- Partnership Development : Establish and maintain strong relationships with healthcare providers CBOs foster agencies and county facilities to increase referral sources and membership opportunities.
- Community Representation : Serve as the face of HHN in community events health fairs and meetings advocating for the health needs of underserved populations and promoting HHN s services.
- SalesFocused Outreach : Your goal is to enroll members into our program. You will visit doctors offices and county facilities to educate them about HHN and the benefits their patients and clients will receive in our program.
- Event Coordination : Organize and lead community health events and informational sessions to increase awareness of HHN s services and ECM program.
- Feedback Collection : Gather and analyze feedback from community members stakeholders and partners to refine outreach strategies and improve enrollment processes.
- Collaborative Efforts : Work closely with HHN s marketing and care management teams to align outreach and engagement strategies with overall business goals.
Required Skills & Qualifications:
- Bachelor s degree in Business Sales or Marketing or a related field (equivalent experience will be considered).
- Proven experience in community outreach sales member recruitment or public health advocacy preferably within healthcare settings.
- Strong understanding of cultural dynamics and health needs in Riverside and San Bernardino counties.
- Excellent sales communication and interpersonal skills with the ability to engage and influence diverse groups effectively.
- Knowledge of local community health resources and networks.
- Ability to work independently and as part of a team to achieve enrollment goals.
- Bilingual skills are highly desirable.
Preferred Skills:
- Experience in sales or outreach roles with a track record of achieving or exceeding enrollment targets.
- Familiarity with the Healthcare system
Benefits
Benefits:
- Health Insurance: Eligible for medical dental and vision insurance from the first of the month following or coinciding with your start date. 50% of employees only
- Sick Time and Paid time off.
- Paid Holidays
- Work Flexibility: Opportunity to work from home several days a week.
- Compensation and Incentives: Competitive salary with annual merit increases
- Commission
Key Responsibilities: Community Liaison: Serve as a key connection between HHN and the community, enhancing access to healthcare services and resources. Outreach and Engagement: Conduct proactive outreach activities to raise health education and awareness within the community. Healthcare Navigation: Assist members in navigating the healthcare system, ensuring they understand their care plans and steps needed for recovery and well-being. Emotional and Social Support: Provide crucial emotional and social support to clients and their families, especially in hospital or home settings post-amputation. Gap Identification and Solutions: Collaborate with the ECM team to identify gaps in care and develop solutions to address these gaps. Resource Facilitation: Facilitate connections to community resources, including social, educational, and financial assistance programs. Caseload Management: Manage a caseload of 60-75 members, meeting them in the community or at their place of preference. Documentation: Accurately document the dates, time, and nature of services provided to members, integrating this information into the member s medical record. Plan of Care Participation: Participate in the development of care plans in collaboration with the member s care team and licensed providers. Qualifications: Lived Experience: Must have lived experience that aligns with and provides a connection to the members served. This can include experiences related to incarceration, military service, pregnancy and birth, disability, foster system placement, homelessness, mental health conditions, substance use, or being a survivor of domestic violence or exploitation. Cultural Competence: Shared race, ethnicity, sexual orientation, gender identity, language, or cultural background with the community served is highly valued. Passion for Service: Demonstrated passion for community service and healthcare, particularly focusing on vulnerable populations. Communication Skills: Exceptional communication and interpersonal skills, capable of engaging effectively with diverse groups. Organizational Skills: Strong organizational abilities, with the capacity to work independently and as part of a multidisciplinary team. Community Knowledge: In-depth knowledge of local community health needs, resources, and cultural nuances. Experience: Previous experience in community health work, social work, or a related field is preferred but not required. Bilingual Skills: Bilingual abilities are highly valued to better serve our diverse community. Mobility: Must be willing and able to travel within Riverside and San Bernardino counties for home visits and community engagement activities.
Employment Type
Full Time
