Spanish-Speaking Customer Service with Relocation to Lisbon Portugal
Spanish-Speaking Customer Service with Relocation to Lisbon Portugal
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Job Description
Job Title: Onsite SpanishSpeaking Customer Service Representative with Relocation to Lisbon Portugal
Location: Lisbon Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: FullTime (Rotative Shifts)
Salary & Benefits:
- Competitive Salary
- Health and Life Insurance (Comprehensive coverage from day one)
- Meal Allowance
- Transport Allowance
- CompanyProvided Equipment (Laptop tools and software)
- Career Growth & Development Opportunities
- Work Onsite: This role is based onsite in Lisbon Portugal
Shift Details:
- Working Hours: Monday to Sunday 24/7 Rotative Shifts (Including Night Shifts)
- Days Off: 2 Rotative Days per week
- Shift Pattern: Rotating shifts covering morning afternoon and night shifts
Language Requirements:
- Spanish (Minimum C2 level required)
- English (Intermediate proficiency preferred)
Job Description:
We are seeking a customeroriented Spanishspeaking Customer Service Representative to join our team in Lisbon Portugal. This position is part of a dynamic opportunity in the website technical solutions industry. As an onsite representative you will be assisting Spanishspeaking customers with technical issues related to website services. This is an exciting opportunity to join a rapidly growing company offering substantial career growth potential.
In this role you will provide highlevel technical support to customers resolving issues related to websites troubleshooting problems and ensuring client satisfaction. You will operate in a fastpaced evolving environment providing both reactive and proactive support. While prior experience in customer service or technical support is beneficial it is not required as we offer full training to help you excel in your role.
As a part of the Lisbonbased team you will contribute to customer service operations and support ensuring professional efficient and customerfirst interactions. You will receive extensive training on our companys products and services to effectively assist customers. There will also be ample opportunities for career advancement and professional development through internal training programs and performancebased promotions.
Key Responsibilities:
- Provide outstanding customer service to Spanishspeaking clients through phone email and live chat addressing technical issues related to websites troubleshooting and resolving challenges.
- Troubleshoot website issues such as errors performance problems and other technical difficulties providing clear and concise explanations of solutions.
- Guide customers through website features account settings and technical processes to help them fully utilize the platform.
- Address customer inquiries promptly and offer effective solutions based on company guidelines.
- Ensure customer satisfaction by delivering fast and efficient solutions to technical problems while maintaining professionalism.
- Document all customer interactions accurately in the internal CRM system for proper followup and recordkeeping.
- Escalate complex issues to the appropriate internal teams to ensure timely resolution.
- Provide feedback and suggestions to improve service quality based on customer interactions.
- Ensure customer data and security are protected in accordance with company policies.
- Participate in training sessions and workshops to improve service skills and product knowledge.
- Manage workload effectively under pressure particularly during peak hours and weekends.
Skills and Qualifications:
- Fluency in Spanish (Minimum C2 level required)
- Intermediate proficiency in English (B2 or higher preferred)
- Previous experience in customer service or technical support is advantageous but not essential
- Strong verbal and written communication skills
- Passion for technology and ability to learn quickly
- Strong problemsolving abilities to address technical issues effectively
- Ability to thrive in a fastpaced environment and manage multiple tasks simultaneously
- Detailoriented and wellorganized with a focus on accurate reporting and query management
- Comfortable handling repetitive tasks while maintaining efficiency
- Willingness to work night shifts and weekends as part of the rotating shift pattern
- A customerfirst mindset and the ability to empathize with customers needs
- EU ID required for employment in Portugal
Additional Benefits:
- Health and Life Insurance: Comprehensive coverage from day one ensuring your wellbeing.
- Meal Allowance: Daily allowance to cover meal costs.
- Transport Allowance: Monthly allowance for transportation expenses.
- Career Development: Continuous professional development and opportunities for career advancement.
- CompanyProvided Equipment: Full provision of necessary equipment including a laptop and software tools.
- Work Environment: Join a collaborative supportive team that values communication and shared knowledge.
Employment Type
Full Time
