Spanish-Speaking Customer Support Representative Relocation to Lisbon Portugal
Spanish-Speaking Customer Support Representative Relocation to Lisbon Portugal
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Job Description
Job Title: SpanishSpeaking Customer Support Representative with Relocation to Lisbon Portugal
Location: Lisbon Portugal (Onsite Role)
Industry: Web Technical Solutions
Employment Type: FullTime (Rotating Shifts)
Compensation & Benefits:
- Competitive Salary Package
- Comprehensive Health and Life Insurance (Effective immediately)
- Meal and Transport Allowances
- CompanySupplied Equipment (Laptop tools and software)
- Opportunities for Career Progression and Skill Development
- Position Based Onsite in Lisbon Portugal
Shift Information:
- Work Schedule: Rotating shifts covering 24/7 including night shifts from Monday to Sunday
- Days Off: Two rotating days off each week
- Shift Structure: Shifts will rotate between morning afternoon and night hours
Language Requirements:
- Spanish (C2 proficiency or higher required)
- English (Intermediate level preferred)
Job Description:
We are looking for a dedicated Spanishspeaking Customer Support Representative to join our team in Lisbon Portugal. This role involves providing technical support to Spanishspeaking customers within the web technical solutions industry. As an onsite representative you will assist customers with resolving websiterelated technical issues and ensuring their overall satisfaction. This position offers an excellent opportunity to join a growing company with clear paths for career development.
You will work in a fastpaced environment offering both reactive and proactive support to our clients. Although prior experience in customer service or technical support is an advantage it is not a requirement as we provide full training to ensure you are prepared for the role.
This is an onsite role in Lisbon where you will contribute to highquality customer service while offering technical support for websiterelated concerns. Additionally you will receive extensive training on the companys products and services with plenty of opportunities for professional growth and internal advancement.
Key Responsibilities:
- Provide exceptional customer support in Spanish via phone email and live chat addressing technical website issues.
- Troubleshoot and resolve technical problems such as website errors and performance issues offering clear solutions to customers.
- Assist customers in navigating website features account settings and other technical aspects to maximize their use of the platform.
- Respond promptly to customer inquiries delivering timely and accurate solutions in line with company standards.
- Ensure customer satisfaction by offering efficient and effective solutions while maintaining professionalism at all times.
- Document customer interactions and issues in the CRM system for accurate tracking and followup.
- Escalate complex issues to the appropriate internal teams to ensure swift resolution.
- Provide valuable feedback to improve customer service processes based on customer experiences.
- Safeguard customer data and ensure compliance with the companys data security policies.
- Participate in ongoing training to stay uptodate with product knowledge and improve service quality.
- Maintain high service levels under pressure especially during busy hours or weekends.
Required Skills and Qualifications:
- Fluency in Spanish (C2 level or above)
- Intermediate English proficiency (B2 level or higher preferred)
- Previous experience in customer service or technical support is a plus but not necessary
- Strong verbal and written communication skills
- Passion for technology and an eagerness to learn quickly
- Strong problemsolving skills for troubleshooting technical issues
- Ability to multitask and thrive in a fastpaced environment
- Excellent attention to detail and organizational skills
- Flexibility to work night shifts and weekends as part of a rotating schedule
- A customercentric approach and the ability to empathize with customer concerns
- EU citizenship or valid work authorization for Portugal required
Additional Benefits:
- Health and Life Insurance: Comprehensive coverage from day one
- Meal Allowance: Daily allowance for meals
- Transport Allowance: Monthly transportation allowance
- Career Development: Ongoing opportunities for professional growth and career progression
- CompanySupplied Equipment: All necessary equipment including laptop and software tools provided
- Collaborative Work Environment: Join a supportive team culture that values open communication and mutual growth
This role presents an exciting opportunity to work with a dynamic company in Lisbon Portugal with full relocation support to assist in your move and integration into the city.
Employment Type
Full Time
