Dutch-Speaking Customer Service - remote
Dutch-Speaking Customer Service - remote
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Job Description
Job Title: Remote DutchSpeaking Customer Service Representative
Location: Braga Portugal (Remote)
Industry: Website Technical Solutions
Employment Type: FullTime (Rotating Shifts)
Salary & Benefits:
- Attractive salary
- Full health and life insurance coverage
- Opportunities for career advancement and skill development
- Meal allowance
- Transport allowance
- Equipment provided by the company (laptop tools software)
Work Setup: Work remotely from home in Braga Portugal
Shift Information:
- Hours: 24/7 rotating shifts from Monday to Sunday (including night shifts)
- Two rotating days off per week
- Shifts cover mornings afternoons and evenings
Language Requirements:
- Dutch (C2 level minimum)
- English (Intermediate level preferred)
Job Summary:
We are looking for a motivated and dedicated Dutchspeaking Customer Service Representative to join our remote team in Braga. This role offers the chance to work in the website technical solutions industry assisting Dutchspeaking customers with their technical issues. Although prior experience in customer service or technical support is beneficial it is not essential. We seek candidates who are eager to learn enthusiastic and interested in growing within the company.
In this role you will provide remote assistance to customers offering technical support for various website solutions. Your duties will include troubleshooting guiding customers through technical problems and providing support via phone email and chat. A strong commitment to customer satisfaction excellent communication skills and the ability to adapt to challenges will be crucial to your success.
We offer thorough training to ensure youre fully prepared for this role. This is an excellent opportunity to work in a dynamic industry with a growing company that values professional development. We provide competitive pay and opportunities for career progression.
Key Responsibilities:
- Offer highquality support to Dutchspeaking customers through phone email and chat resolving technical issues related to website services
- Troubleshoot and resolve problems with website setup configuration or performance
- Help customers navigate website tools explaining features and assisting with problem resolution
- Record all customer interactions in the CRM system ensuring proper documentation and followups
- Resolve customer issues in a timely and professional manner ensuring high satisfaction
- Follow guidelines to troubleshoot escalate or resolve issues effectively
- Escalate complex technical issues to appropriate departments or higherlevel support
- Provide feedback to management on recurring problems and potential improvements
- Take ownership of customer concerns and ensure timely resolutions with necessary followups
- Uphold confidentiality and comply with data protection laws when handling sensitive customer data
- Collaborate with the team to improve processes and enhance the customer experience
- Maintain composure and effectively manage customer expectations in highpressure situations
- Continue to support customers with ongoing websiterelated queries to optimize their use of services
Skills & Qualifications:
- Proficiency in Dutch (C2 level required)
- Intermediate proficiency in English (B2 or higher preferred)
- Experience in customer service or technical support is a plus but not required
- Strong technical aptitude and willingness to learn about website solutions and technical issues
- Excellent communication skills both written and verbal with a focus on customer satisfaction
- Strong problemsolving skills and the ability to quickly troubleshoot technical issues
- Ability to work independently and maintain high standards of service remotely
- Capacity to prioritize tasks and handle multiple customer interactions simultaneously
- High attention to detail and the ability to manage repetitive tasks with accuracy
- Comfortable working flexible hours including night shifts and weekends
- EU ID required for employment in Portugal
- Residence card required for nonEU nationals
Additional Benefits:
- Comprehensive health and life insurance coverage from day one
- Career advancement opportunities in a fastgrowing company
- Daily meal allowance to cover meal expenses
- Monthly transport allowance for commuting or other transportation needs
- Work from home flexibility helping to balance professional and personal life
- Companyprovided equipment (laptop software tools) for efficient remote work
- A collaborative work environment focused on team success and individual growth
Employment Type
Full Time
