French-Speaking Customer Support

Job Title: FrenchSpeaking Customer Service Representative (Onsite)
Location: Braga Portugal (remote)
Industry: Website Technical Solutions
Employment Type: FullTime (Rotating Shifts)

Compensation & Benefits:

• Competitive salary
• Comprehensive health and life insurance from the first day
• Meal allowance
• Transport allowance
• Opportunities for career advancement and growth
• Companyprovided equipment (Laptop tools and software)

Work Location: Onsite in Braga or remote Portugal
Shift Details:

• Working hours: Monday to Sunday with rotating shifts (including nights)
• 2 days off per week on a rotating schedule
• Shifts include morning afternoon and night rotations

Language Requirements:

• French (Minimum C2 level required)
• English (Intermediate proficiency preferred)

Job Summary:
We are looking for a FrenchSpeaking Customer Service Representative to join our team in Braga Portugal. This role offers an exciting opportunity in the website technical solutions field where you will assist customers with technical inquiries and deliver exceptional service in a fastpaced environment. If you are passionate about technology problemsolving and customer support this could be the perfect role for you.

In this position you will help Frenchspeaking customers resolve technical issues related to website services troubleshoot problems and provide guidance on website tool usage. Previous experience in customer service or technical support is beneficial but not required. We value individuals who are enthusiastic to learn adaptable and capable of thriving in a dynamic environment.

You will be working onsite in Braga and assisting customers through various channels including phone email and live chat. Your contribution will directly impact customer satisfaction and the companys success.

Primary Responsibilities:

• Deliver highquality customer support to Frenchspeaking clients assisting with technical website issues
• Troubleshoot and resolve technical problems related to website setup configuration and functionality
• Guide customers stepbystep through technical processes to ensure they can effectively use website features
• Address and resolve websiterelated issues including errors or performance concerns
• Log all customer interactions in the CRM system for accurate tracking and followup
• Escalate complex problems to the relevant teams for resolution
• Maintain confidentiality and comply with data protection standards when handling customer information
• Provide feedback on recurring issues or suggestions for improving the customer experience
• Manage multiple customer queries effectively during highdemand periods
• Collaborate with colleagues to share knowledge and improve service delivery
• Assist customers with account settings billing issues website features and general troubleshooting
• Ensure adherence to company guidelines and maintain service quality

Skills & Qualifications:

• Fluency in French (C2 level or higher)
• Intermediate English proficiency (B2 or higher preferred)
• Customer service or technical support experience is a plus but not mandatory
• Strong communication skills both written and verbal with a customerfocused attitude
• Technical aptitude and willingness to learn and resolve websiterelated issues
• Ability to work in a fastpaced environment managing multiple tasks and inquiries
• Strong problemsolving skills with the ability to address issues quickly and efficiently
• Comfortable working nights and weekends as part of the rotating shift schedule
• Ability to stay focused and effective when handling repetitive tasks
• Excellent attention to detail and ability to document customer interactions accurately
• EU ID required for employment in Portugal (or Residence Card for nonEU nationals)

Additional Benefits:

• Comprehensive health and life insurance from day one
• Opportunities for career growth with ongoing training and internal promotion prospects
• Daily meal allowance for lunch and snacks
• Monthly transport allowance
• Access to professional certifications and career advancement programs
• Companyprovided equipment including a laptop and necessary tools
• A collaborative work environment where teamwork and support are key to success