Remote German-Speaking Customer Service Representative
Remote German-Speaking Customer Service Representative
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Job Description
Job Title: GermanSpeaking Customer Service Representative (Remote)
Location: Braga Portugal (Remote Position)
Industry: Website Technical Solutions
Employment Type: FullTime (Rotating Shifts)
Compensation & Benefits:
- Competitive salary
- Comprehensive health and life insurance
- Opportunities for career advancement
- Meal allowance
- Transport allowance
- Equipment provided by the company (Laptop tools software)
Work Setup: Remote work from home in Braga Portugal
Shift Information:
- 24/7 rotating shifts including night shifts from Monday to Sunday
- Two rotating days off each week
- Shifts cover mornings afternoons and nights
Language Requirements:
- German (C2 level required)
- English (Intermediate proficiency preferred)
Job Description:
We are seeking a motivated Germanspeaking Customer Service Representative to join our remote team based in Braga. This role offers the opportunity to assist Germanspeaking customers with technical issues related to website solutions. Previous experience in customer service or technical support is beneficial but not required. We are looking for individuals who are eager to learn adaptable and interested in growing within the company.
You will be providing remote support troubleshooting technical issues and assisting customers via phone email and chat. Excellent communication and problemsolving skills are essential as well as a customerfocused attitude. You will receive full training to ensure you have the necessary skills to succeed in the role. This is an exciting opportunity to join a growing company in a dynamic industry with competitive compensation and room for career growth.
Key Responsibilities:
- Provide outstanding customer support to Germanspeaking clients via phone email and chat helping with website technical issues
- Troubleshoot and resolve problems related to website setup configuration and functionality
- Assist customers in using website tools explaining features and resolving issues efficiently
- Log all customer interactions and technical issues in the CRM system for proper followup
- Ensure prompt and professional resolution of issues to guarantee customer satisfaction
- Follow company processes for troubleshooting escalating issues and resolving customer concerns
- Escalate more complex issues to higherlevel support or relevant teams
- Provide feedback to management on recurring issues and areas for improvement
- Take ownership of customer issues ensuring quick resolution and followup when necessary
- Maintain confidentiality and adhere to data protection policies when handling customer data
- Collaborate with team members to enhance processes and improve the customer experience
- Manage customer expectations and maintain composure in highpressure situations
- Continue supporting customers with ongoing technical queries to help them maximize their use of our services
Skills & Qualifications:
- Fluent in German (C2 level required)
- Intermediate English proficiency (B2 level or higher preferred)
- Prior experience in customer service or technical support is an advantage but not essential
- Technical aptitude and willingness to learn about website solutions and troubleshooting
- Excellent written and verbal communication skills with a customeroriented approach
- Strong problemsolving abilities with the capacity to address technical challenges
- Ability to work independently and maintain highquality service in a remote environment
- Ability to manage multiple tasks and customer inquiries in a fastpaced setting
- Attention to detail and accuracy when performing repetitive tasks
- Comfortable working flexible hours including night shifts and weekends
- EU ID required for employment in Portugal
- Residence card required for nonEU nationals
Additional Benefits:
- Health and life insurance from day one
- Career growth opportunities within the company
- Daily meal allowance
- Monthly transport allowance to support travel expenses
- Flexibility to work remotely improving your worklife balance
- Companyprovided equipment (laptop software etc.) to help you work efficiently
- A supportive and collaborative team environment focused on personal and professional development
Employment Type
Full Time
