Travel Agent
Travel Agent
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
Your Role as a Bilingual Customer Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions support documents and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements
- High School Diploma or Higher
- Native/Fluent in German
- Good level of English C1;
- Good ProblemSolving Skills
- Strong troubleshooting skills
Benefits
- Relocation package*
- Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of accommodation there is no assistance with Real Estate agencies)
- 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)
- Contract
- Permanent (if working from the office)
- Possibility of remote anywhere from Greece (6 monthly contracts)
- Private Health & Life Insurance
- 1380 Euros gross monthly x 14 salaries 8% bonus
- Performance bonus
- 25 days annual leave
Working hours: 40h per week is 8 hours per day / 5 days a week;
Employment Type
Full Time
Key Skills
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