L1 IT Support Technician - Contract
L1 IT Support Technician - Contract
Posted on :
15-01-2025
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1 Vacancy
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Job Description
On behalf of our client we are seeking an L1 IT Support Technician to work on site at their offices near Wexford Town. This is a 9 month contract.
Skillset requirements:
- Dealing with incidents and service requests as defined by the Information Technology Infrastructure Library (ITIL) framework.
- Solving problems received from a variety of users using IT services e.g. staff Board members contractors partners etc. and confirming resolution.
- Ability to convert technical information into a nontechnical language.
- Ability to be a team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure and ability to be a good communicator.
- Ability to organise work priorities and manage time effectively.
- Managing a high volume of calls and completing them within the agreed SLA.
- Managing the life cycle of each service request and escalating to the 2nd line support person.
- Creating updating and implementation of best practices.
Key technologies:
- Microsoft Office 365
- Microsoft SharePoint 2016 / SharePoint online
- Microsoft SQL Server
- Web Server Environments
- Windows 10 /11 Operating Systems
- Mobile Device Management Android Mobile OS configuration
Please note the following selection criteria:
- Candidates must have EU passport or Stamp 4 Visa.
- Candidates must have English as native language or a certificate under the Common European Framework of Reference for Languages at level C2 Mastery of Proficiency or equivalent.
- The selected candidate will show commitment to achieving ITIL 4 foundation certification in first 4 months of role.
If you would like to be considered for the above role please submit your CV with relevant certifications/degrees attached. Thank you.
Employment Type
Full Time
Key Skills
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