IT Support Specialist
IT Support Specialist
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
Requirements:
- Minimum of 5 years of IT support experience including 2 years in a Managed Service Provider (MSP) environment.
- Proven experience with system migrations network configurations and troubleshooting.
- Indepth knowledge of Microsoft 365 Azure Cloud Entra ID Intune and virtual machine management.
- Proficiency in Windows Server () Active Directory DNS DHCP VPN and firewalls.
- Solid understanding of PowerShell scripting and network protocols.
- Bachelors/Masters in Computer Science or related discipline.
- MSCE MCSA or Azure Fundamentals certifications.
- Strong analytical diagnostic and troubleshooting skills.
- Exceptional communication skills able to explain technical concepts to both technical and nontechnical audiences.
- Ability to build strong client relationships and ensure high service delivery.
- Proactive solutiondriven mindset with the ability to work independently and manage tasks effectively.
- Experience with Linux SIEM XDR and automating projects with CI/CD tools (e.g. Terraform Ansible).
- CompTIA A/Network ITIL AWS or equivalent industry certifications.
Responsibilities:
- Provide responsive support for desktops laptops mobile devices printers and peripherals remotely and onsite.
- Troubleshoot and resolve technical issues with hardware software and network configurations.
- Maintain and optimize system performance ensuring minimal downtime.
- Assist with managing Windows Server environments () including Active Directory RDS and related roles.
- Monitor and optimize network performance storage systems and virtual environments (HyperV VMware).
- Manage cloudbased solutions such as Microsoft 365 (Exchange Online Teams SharePoint) and Azure Cloud.
- Build configure and deploy new systems servers and network infrastructure.
- Oversee IT onboarding and offboarding processes ensuring secure access and configurations.
- Ensure documentation and tracking of all IT assets and resources.
- Perform routine data backups archiving and file management to safeguard critical information.
- Collaborate with internal teams on IT projects deployments and system upgrades.
- Utilize a ticketing system to track and resolve support requests escalating when necessary.
- Maintain a personal knowledge base and contribute to knowledgesharing practices.
Employment Type
Full Time
Key Skills
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