Customer Service Representative - Accounting
Customer Service Representative - Accounting
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule: Nightshift
Work setup: Hybrid (2x per week onsite)
Work location: Cebu City
Requirements:
- Bachelors Degree or equivalent in an accountingrelated field
- Will be assigned under Accounting softwares
- Knowledgeable with general accounting
- Voice support
- CSR experience in BPO is a MUST 2 months or 6 months
Qualifications:
- Timely Ticket Response: Address customer inquiries promptly through the product ticket system to ensure a smooth support experience.
- Error Replication: Work with customers to identify replicate and resolve errors or defects using various communication methods.
- Knowledge Base Utilization: Identify recurring service requests in your area of expertise and create or recommend knowledge base articles to reduce ticket volume and improve efficiency.
- Customer Service Excellence: Maintain a friendly and empathetic tone in all interactions ensuring proactive and timely responses to achieve high customer satisfaction scores.
- Training and Support: Conduct training sessions for new and existing customers via phone and email and promote the use of knowledge base resources to enhance product utilization and customer success.
Employment Type
Full Time
