Lead Web Experience Designer
Lead Web Experience Designer
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1 Vacancy
Job Description
About the Job
Location: Makati
Corporate Title: Senior Assistant Manager to Manager
Work Arrangement: Hybrid
Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati in the role of Lead Web Experience Designer.
In this role you will drive digital product innovation and ensure exceptional customer experiences across banking services on various digital platforms. You will design and standardize endtoend CX/UI/UX for both internal and 3rd party open banking partners. Your focus will be on creating superior digital experiences to enhance customer satisfaction engagement and longterm loyalty on the web application platform. Additionally you will leverage datadriven insights customer feedback and analytics to improve behavioral modeling on product opportunities and potential risks.
Going Further For You.
Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.
At EastWest we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.
For 30 years EastWest has emerged as one of the most consumerfocused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.
What the role will entail
- Collaborate with EWB BUs and product teams to digitize and onboard bank products across relevant customer channels using customercentric design thinking.
- Manage the lifecycle of all EWB/EWRB MultiProduct Digital Channels including EasyWay KOMO websites and web portal applications from ideation to evolution.
- Design digital products and channels to offer superior customer experiences driving satisfaction engagement and longterm loyalty.
- Leverage customer data analytics and feedback to enhance behavioral modeling for product opportunities propensity and credit/operational risk insights.
- Ensure a seamless consistent customer experience across all digital channels to foster trust and reliability.
- Oversee the development testing and management of digital products and features maintaining a customercentric focus.
- Build and manage an innovation pipeline to introduce new digital products and enhance existing ones ensuring market competitiveness and continuous improvement.
What were looking for
- Bachelors degree in Graphic Design Communications Fine Arts or Technology.
- At least 7 years of cumulative experience in Technologybased industries (IT Telco etc.) Digital startups Banking and/or Fintech.
- Minimum 4 years in an executive role within technology industries startups or banking/Fintech.
- Strong understanding of digital technologies trends and best practices in product development and channel management.
- Knowledgeable in regulatory frameworks and rules.
- Proven success in leading digital innovation and driving business growth through digital products and channels.
What you can expect from joining our team
- Career development and training opportunities
- Competitive salary package and benefits
- Performancebased incentives and recognition programs to reward highperforming individuals.
- Opportunity to work with industry experts and be mentored by them.
- Defined career progression paths to guide you in your professional growth.
Employment Type
Full Time
