Customer service
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Job Description
Customer Support Representative (German Speaking) Sports & Cycling Industry Athens Greece
Position Overview Join a dynamic sportsfocused company as a Germanspeaking Customer Support Representative. This role is perfect for sports enthusiasts especially those passionate about cycling offering both hybrid and remote working options within Greece.
Compensation Package Hybrid Position (Athens):
- Base Salary: 1300 gross/month
- Annual Base: 15600
Remote Position (within Greece):
- Base Salary: 1200 gross/month
- Annual Base: 14400
Additional Compensation:
- Performance Bonus: Up to 15% annually
- Anniversary Bonus: 500 gross (after 1 year)
- Meal Allowance:
- First year: 3/day
- After 12 months: 6/day
- Provided via meal voucher card
Working Hours
- Monday to Friday: 09:00 20:00
- Flexible scheduling within business hours
Key Responsibilities
- Handle customer inquiries via multiple channels (calls chat email)
- Provide expert advice on sports products and services
- Resolve customer concerns efficiently
- Maintain detailed interaction records
- Meet performance targets
- Process customer documentation
- Deliver exceptional customer experience
Requirements
- Native/Fluent German (C1/C2 level)
- Professional English proficiency (B2)
- Passion for sports (cycling enthusiasm is a major plus)
- Strong customer service orientation
- Excellent communication skills
- Problemsolving abilities
- Adaptability and flexibility
Benefits Package Health & Wellness:
- Comprehensive private health insurance
- Onsite gym access (hybrid employees)
- Wellness activities and programs
Workplace Perks:
- Rooftop cinema with Acropolis views (hybrid employees)
- Modern office facilities
- Team building events
- Professional development opportunities
Work Environment Hybrid Option:
- Modern Athens office
- Flexible work arrangement
- Stateoftheart facilities
- Collaborative workspace
Remote Option:
- Work from anywhere in Greece
- Full remote support
- Virtual team collaboration
- Regular online team meetings
Available Start Dates
- January 31 2025
- February 7 2025
- February 21 2025
To apply please submit your CV and cover letter highlighting your relevant experience and passion for sports.
Employment Type
Full Time
