Software Support Consultant
Software Support Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
ZAR ZAR 15000 - 20000
1 Vacancy
Job Description
Job Specifics
Are you a customerfocused professional with a passion for IT support and a flair for resolving technical challenges We are seeking a dynamic Software Support Consultant to join our client and provide exceptional service to clients in the legal and bookkeeping sectors.
- Location: Sandton Johannesburg South Africa
- Onsite for first 3 months thereafter hybrid (3 days office 2 days WFH)
- Fulltime Permanent
About the Client:
This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows they provide tools that empower businesses to manage their financial operational and clientfacing processes efficiently.
Key Responsibilities
- Respond to and resolve customer queries related to supported software solutions.
- Log and troubleshoot support cases particularly those relating to bookkeeping systems.
- Investigate and address bookkeeping concerns within supported software.
- Contribute to initiatives aimed at reducing call volumes.
- Conduct testing of software versions and updates.
Skills and Competencies
Technical and Knowledge Requirements:
- Proven experience supporting software packages preferably in IT support or a call centre.
- Basic understanding of troubleshooting and problemresolution methodologies.
- Exposure to network environments to identify server and PCrelated issues.
- Knowledge of bookkeeping processes within a legal practice is advantageous.
Soft Skills and Attributes:
- Excellent written and verbal communication skills.
- Analytical and technologydriven with strong multitasking abilities.
- Friendly proactive and selfmotivated with a focus on customer satisfaction.
- Effective selfmanagement and time management skills.
Qualifications and Experience
- Education: Matric (essential); tertiary qualification in IT is desirable.
- Experience:
- Minimum 3 years in IT support ideally with exposure to bookkeeping.
- Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.
Employment Type
Full Time
