Customer Support Advisor
Customer Support Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Role: Customer Support Advisor
Language
Portuguese (Native European) English (B2)
Key Responsibilities
Booking management (altering cancelling or creating new reservations) ;
Assist clients via chat or social media in the aftersales process by answering inquiries regarding the reservations and attending to potential requests;
Managing the reservations backoffice (ticket issuing modification and cancellation of reservations);
Give realtime accurate information that empowers the customer to make decisions;
Go beyond the customers service expectations so they will remember and share their great experience;
Listen to the customers unique situation and acknowledge their needs.
Candidate Profile:
Excellent communication skills coupled with empathy and team spirit
Previous experience with GDS tools like Amadeus Galileo or Sabre is preferential
Previous experience in Customer Service or as a tourism/travel representative is a plus
Availability to work on rotational shifts
Salary Conditions
Base salary (gross): 870 x 14
Position bonus (gross): TBC
Performance bonus (gross): TBC
Meal allowance: 723 per workday (paid in meal card)
Health insurance: Since day 1 upon monthly payment Free after 6 months of contract
Schedule
Monday to Sunday 08:00 to 20:00 Rotative shifts
Days off: 2 days (rotative)
Employment Type
Full Time
