User Documentation and Training Expert
User Documentation and Training Expert
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Job Description
We currently have a vacancy for a User Documentation & Training Expert fluent in English to offer his/her services as an expert who will be based in Brussels. The work will be carried out either in the companys premises or onsite at customer premises. In the context of the first assignment the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major clients IT team on site.
Only Europeans will be considered for this role*
Your tasks:
- Producing/maintaining training material (wiki pages collaborative site pages etc.) as well as writing IS online help;
- Configuring and testing the system for the training scenarios to be used;
- Organizing and giving training/coaching sessions (users and support services);
- Provide guidance using social networks;
- Support users in the review process of the documentation;
- Followup tickets;
- QA review of training material and ensure that it meets the training scope defined;
- Review videos and audio recordings;
- Create and maintain standards and processes;
- Publish material while adhering to publication and privacy standards.
Requirements
- University degree combined with 15 years of working experience in IT;
- A minimum of 3 years of work experience in online education or training preferably in designing and implementing professional education products;
- Excellent knowledge of instructional design theories methodologies and best practices;
- Very good knowledge of building training material and coaching experience;
- Proficient understanding of instructional design theories methodologies and best practices including interactive online teaching methods;
- Proven ability to collaborate on a shared project plan and meet deadlines;
- Capability to write clear and structured documents;
- Ability to participate in technical meetings;
- Knowledge of Atlassian Confluence and Jira would be an asset;
- Excellent command of the English language.
Benefits
If you are seeking a career in an exciting and dynamic company where you will offer your services as part of a team of a major European Institution operating in an international multilingual and multicultural environment where you can expect real chances to make a difference please send us your detailed CV in English quoting reference: (104039/01/25).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package) based on qualifications and experience. All applications will be treated as confidential.
Details:
Position: User Documentation and Training Expert
Deadline: 27/01/2025
Rate: onsite up to 360 euros max including your commission depending on experience
Client: European Commission
Due to special security clearance we may only proceed with EU candidates.
Employment Type
Full Time
