Customer Service Advisor
Customer Service Advisor
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Job Description
We are working closely alongside a Local Authority in Liverpool to assist with the appointment of a Customer Service Advisor on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 14.00 17.70 per hour
Responsibilities:
- Handling inbound calls related to Council Services including Council Tax
- Assist residents with understanding their council tax bills payments and account details.
- Set up and manage Direct debits payment plans and other payment options
- Assist with Council tax related issues such as arrears disputes and exemptions
- Ensure compliance with council policies procedure and legal requirements
- Maintain accurate up to date record of customer interactions.
Required Experience:
- Experience of answering enquiries relating to CTAX billing and recovery
- Experience of using Revenue systems such as NEC Northgate
- Must have a current BPSS certification that will cover the duration of the placement
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1449167
Employment Type
Full Time
