Operations Customer Expert

Are you passionate about delivering exceptional customer service while contributing to innovations in diabetes care Join us as an Operations Customer Expert (Dutch) and become part of a global leader in injection and infusion systems for selfmedication. Celebrating 40 years of excellence in 2024 this company is a trusted partner to top pharmaceutical and biotech firms providing stateoftheart pens autoinjectors and pump systems.

Key Responsibilities

As an Operations Customer Expert you will:

• Provide toptier telephone email and chat support for customers regarding insulin pumps and accessories.
• Offer detailed information about our products and services to ensure customer satisfaction.
• Assist customers in connecting insulin pumps to smartphone apps troubleshooting issues when needed.
• Resolve inquiries with empathy and customercentric solutions prioritizing medical emergency support.
• Help customers effectively manage and utilize insulin pumps ensuring their seamless experience.
• Document customer interactions in the SAP CRM system ensuring accurate and thorough records.
• Collaborate with 2nd Level Support and other departments to resolve escalated issues efficiently.
• Manage complaints handle returns and maintain customer satisfaction according to company policies.
• Proactively contact customers to gather feedback and enhance their experience.

What Were Looking For

We value candidates who combine technical knowhow with a strong customerfocused mindset. Youll thrive in this role if you have:

• Nativelevel Dutch proficiency (spoken and written).
• Previous experience in a call center or customer service environment.
• Stressresistance skills to handle sensitive medical situations with professionalism.
• Familiarity with CRM systems (e.g. SAP) and office tools like MS Word Excel and Outlook.
• A natural ability to build rapport through friendly empathetic and solutionoriented communication.
• A team player mindset and a proactive approach to solving challenges.

Compensation & Benefits

Training Program:

• 92.80 EUR/week 20 working days 8 hours per day (total: 854.40 EUR).
• Comprehensive training delivered in English.

Salary & Benefits:

• Base salary of 1409 EUR/month inclusive of Christmas and Holiday bonuses and a food allowance.
• Private health insurance to ensure your wellbeing.
• Meal card for convenient dining options.

Work Schedule & Location

• Hours: 40 hours/week Monday to Friday rotational shifts from 08:30 to 23:00.
• Location: Lisbon Portugal.

Relocation Support

We make your move to Portugal seamless:

• Airport pickup and administrative support for registration.
• Reimbursement of initial flight expenses.
• Annual twoway flight ticket to your home country (EU residents).
• Free Portuguese lessons cooking classes sports activities and more.
• Companyrented accommodation for your first 14 months including fully furnished apartments with all expenses covered.

Why Join Us

• Be part of a worldclass organization that makes a real impact on patients lives.
• Enjoy a supportive work culture with opportunities for professional growth.
• Experience Lisbons vibrant lifestyle with our extensive relocation package.
• Work in a stateoftheart environment backed by 40 years of innovation.

Hiring Process

• Step 1: Application review.
• Step 2: Online language tests.
• Step 3: Client interview.

Contract Details:

• 1month trial period applies.
• Temporary contract with the potential for renewal or permanency.

Apply Now!

Deadline: April 2 2025

Join us in transforming diabetes care and customer service excellence. Apply today to embark on an exciting career journey in sunny Lisbon!