E-commerce Customer Support Specialist
E-commerce Customer Support Specialist
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Job Description
Job Description: Customer Service Support (Dutch Language) Join Our Team in Lisbon!
Are you fluent in Dutch and passionate about delivering topnotch customer experiences Join one of the Netherlands largest ecommerce platforms as a Customer Service Support Specialist and be part of a dynamic international team in beautiful Lisbon Portugal.
This is your chance to support a market leader offering over 6 million products ranging from books and entertainment to cuttingedge electronics and toys.
Why This Role Stands Out
- Relocation made easy: Comprehensive support to settle into Portugal.
- Careerbuilding opportunity: Join a fastgrowing company in the thriving ecommerce sector.
- Worklife balance: Flexible working hours with an additional lunch break.
- Inclusive environment: Enjoy working in a multicultural and innovative workplace.
Your Key Responsibilities
As a Customer Service Support Specialist you will:
- Provide friendly and professional customer support via phone and email.
- Listen to customers questions and concerns and deliver tailored solutions.
- Assist with orders deliveries payments and returns.
- Act as the point of contact for external sellers ensuring seamless operations.
- Offer guidance on digital products and eservices.
- Escalate and route unresolved issues to the appropriate departments.
What Were Looking For
Youll be a great fit if you:
- Speak Dutch fluently (written and spoken) and have a good command of English.
- Have experience in customer service (preferred but not mandatory).
- Possesses strong problemsolving skills and enjoys helping others.
- Are a clear and empathetic communicator with a customerfirst approach.
- Are proficient with basic computer tools and willing to learn new systems.
Compensation & Benefits
Salary Packages:
- 1100 EUR gross/month (with room allowance).
Training Program:
- 213.60 EUR per 5 working days
- Comprehensive training delivered in English.
Additional Benefits:
- Private health insurance for your peace of mind.
- Meal card and holiday bonuses.
Relocation Support
Well make your move to Portugal stressfree with:
- Airport pickup and administrative registration assistance.
- Reimbursement of initial flight expenses.
- Annual twoway flight ticket to your home country (EU residents).
- Fully furnished shared accommodation including utilities (water electricity internet cable TV).
Accommodation Details:
- Stay in companyrented apartments for at least 14 months.
- Fully equipped rooms with essentials like bedsheets pillows and towels provided.
Work Schedule & Location
- Hours: 40 hours/week Monday to Sunday shifts between 07:00 and 23:00 (8hour workday 1hour lunch break).
- Location: Lisbon Portugal.
- Working Model: Remote within continental Portugal.
Joining Deadlines
- February 24 2025
- March 24 2025
Hiring Process
- Step 1: Application review.
- Step 2: Online language tests.
- Step 3: Client interview.
Contract Details:
- 1month trial period applies.
- Temporary contract with potential for renewal or permanency.
Why Lisbon
Relocate to one of Europes most vibrant cities! From its historic streets to golden beaches and renowned cuisine Lisbon offers an unparalleled lifestyle.
Apply Now!
Dont miss this opportunity to advance your career live in a beautiful city and make an impact in the ecommerce world.
Documents Accepted: EU Passport or Residence Card.
Make the moveApply today!
Employment Type
Full Time
