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Job Description
Job Title: Customer Service Representative (Frenchspeaking)
Location: Lisbon Portugal
Contract Type: FixedTerm Contract (CDD) 6 months
Start Date: 13th February 2025
Position Overview:
We are seeking a dedicated and motivated Frenchspeaking Customer Service Representative to join our team in Lisbon. This position offers an exciting opportunity to work with an international company with a 6month fixedterm contract. The role involves assisting customers with inquiries resolving issues and providing toptier service in French.
Key Responsibilities:
- Provide highquality customer service via phone email and chat.
- Handle customer inquiries in French ensuring satisfaction and effective problem resolution.
- Maintain a positive empathetic and professional attitude towards customers at all times.
- Work closely with other teams to ensure efficient service and followup.
- Adhere to company guidelines and operational standards.
Salary & Benefits:
- Gross Salary: 895 per 14 months.
- Meal Allowance: 7.23 per day.
- Transport Allowance: 20 per month.
- Health Insurance: Available from day 1 (employee contribution required until the 6th month after which its free).
- Position Bonus (Braga): 20 per 12 months.
Relocation & Additional Information:
- Lisbon: For candidates relocating to Lisbon we offer airfare reimbursement up to 400 (economy class) at the end of the 6month contract.
- Shared Accommodation: For candidates relocating from outside of Portugal shared apartment accommodation is provided for a maximum of 12 months with a rent of 280 including all utility bills (deducted directly from the payslip).
- Remote Work: This is a remote position based in Lisbon though candidates must be located within Portugal from Coimbra to Algarve. The company does not provide relocation for candidates from Braga and Aveiro.
- Remote Work Restrictions: The company does not offer relocation support for candidates outside of the specified regions.
Requirements:
- Native or fluent French speaker (written and spoken).
- Previous experience in customer service or similar roles is an advantage.
- Strong communication skills and a customerfocused attitude.
- Ability to work independently and remotely.
- Must be based in Portugal or willing to relocate within the specified regions.
Application Process:
To apply please submit your CV and a brief cover letter detailing your relevant experience and language proficiency.
We look forward to receiving your application and welcoming you to our team!
Employment Type
Full Time
