Operations Support Coordinator

Job description

Description & Requirements

Maximus is currently hiring for an Operations Support Coordinator to support the OPWDD CANS Project.

About the Program: Office of People with Developmental DisabilitiesChildren

and Adolescent Needs and Strengths Assessment Services. Maximus conducts conflictfree assessments of children and youth aged 617 who have

intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities

(OPWDD). Maximus Assessors use the Child and Adolescent Needs and

Strengths (CANS) comprehensive assessment tool to identify the

strengths interests and needs of these children and youth information

which assists Care Coordination Organizations (CCO) in their

personcentered care planning.

Essential Duties and Responsibilities:

Conduct outreach to obtain pertinent consumer information and identify

parties to receive notification of impending assessment appointment.

Conduct timely outreach and meet productivity targets related to

scheduling assessment appointments with all appropriate individuals

identified and document all outreach activities for tracking and

reporting purposes.
Assist in coordinating last minute scheduling

changes to ensure assessment appointments are completed and quickly

communicate updates to appropriate parties.
Provide administrative support to the Operations Support Management staff.

Ensures consumer needs are met when scheduling assessment appointments

and the most appropriate resource is assigned to complete the

assessment.

Ensures the scheduling process and workflow runs

efficiently and meets all program objectives and quickly identifies

areas for improvement or correction

Respond to inquiries from

all stakeholders including individuals families and CCO agencies and

provide education about the Child and Adolescent Needs and Strengths

Assessment (CANS).

Follows all work instructions policies and procedures in relation to the Project

Meets all standards established for this position as outlined in the

corresponding annual performance criteria and bonus template for this

position.

Performs other duties as may be assigned by Management.

Minimum Requirements

High School diploma or equivalent with 02 years of experience in a customer service environment.

13 years of experience doing community outreach or conducting oneonone presentations

Previous experience working or interacting with individuals with intellectual or developmental disabilities

Proficiency with MS Office Suite

Excellent organizational skills

Excellent written and oral communication skills

Ability to perform comfortably in a fastpaced deadlineoriented environment.

Ability to successfully execute many complex tasks simultaneously.

Ability to work as a team member as well as independently

Ability to learn new software programs quickly and intuitively.

Preferred Skills

Associates Degree

13 years of experience in a customer service environment

Experience with MAXEB Choices and OPWDD Services

Experience multitasking across multiple systems

Home Office Requirements

Maximus provides companyissued computer equipment

Reliable highspeed internet service

Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

Minimum 5 Mpbs upload speeds