Porto - German Customer Service Representative
Porto - German Customer Service Representative
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Job Description
Job Title: German Customer Service Representative
Location: Porto Portugal (Onsite 100%)
Job Description:
We are seeking a motivated and customerfocused individual to join our team as a German Customer Service Representative. In this role you will be responsible for providing outstanding customer support to our clients in German addressing inquiries resolving issues and ensuring customer satisfaction. The ideal candidate will be fluent in German and have strong communication skills in English. A passion for delivering excellent service and a desire to work in a dynamic environment are essential.
Key Responsibilities:
- Provide timely and effective customer service in German via phone email or chat.
- Address customer inquiries resolve issues and offer solutions that meet their needs.
- Troubleshoot and assist customers with product/servicerelated concerns.
- Maintain accurate records of customer interactions and transactions.
- Ensure a high level of customer satisfaction by delivering professional and empathetic service.
- Meet or exceed performance targets related to response time resolution time and customer satisfaction.
Work Schedule:
Rotative shifts 24/7 Monday to Sunday with the following schedules:
- 07:00 AM 04:00 PM
- 02:00 PM 11:00 PM
- 10:30 PM 07:30 AM
Salary & Benefits:
- Base Salary: Competitive salary based on experience.
- Meal Allowance: 7.63 per working day (net).
- Relocation Support:
- From Outside Portugal: Shared apartment room for up to 12 months with rent of 280/month (all utilities included) deducted directly from the payslip.
- Reimbursement of Airfare: Up to 400 (Economy Class) after the 6th month of the contract.
- From Inside Portugal: Reimbursement of travel costs up to 150 (Economy Class) after 6 months of the contract (for candidates currently residing in competitors accommodation).
- Temporary Accommodation:
- From Outside Portugal: Hotel room for up to 28 days (depending on the project).
- From Inside Portugal: Hotel room for up to 15 days (depending on the project).
Requirements:
- Fluency in German (C2 level) and English (B2 level).
- Strong communication and problemsolving skills.
- Previous customer service experience is preferred but not mandatory.
- Ability to work in a fastpaced shiftbased environment.
- Valid EU ID or equivalent documents (Residence card Manifestao de Interesse Visas under consultation).
Salary Conditions:
- Meal Allowance: 7.63 per working day (net).
- Transport Allowance: Not provided.
How to Apply:
If you are interested in this opportunity please submit your CV and relevant documentation (EU ID Residence Card or Visa information) to contact email. We look forward to reviewing your application.
Employment Type
Full Time
