Italian Customer Service Representative
Italian Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Italian Customer Service Representative (Onsite)
Location: Porto Portugal (Onsite 100%)
Job Description:
We are currently seeking an enthusiastic and customerfocused Italian Customer Service Representative to join our team in Porto Portugal. As an integral part of our customer support team you will be responsible for providing exceptional service to our Italianspeaking clients. The ideal candidate will be fluent in Italian (C2 level) and have strong communication skills in English (B2 level) with a passion for problemsolving and helping customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone email and chat in Italian.
- Troubleshoot and provide solutions for product/servicerelated concerns in a timely and professional manner.
- Offer exceptional customer service ensuring a high level of satisfaction.
- Maintain detailed records of customer interactions feedback and resolutions.
- Collaborate with other team members and departments to ensure customers needs are met.
- Meet performance targets related to response time issue resolution and customer satisfaction.
Work Schedule:
Rotative shifts 24/7 Monday to Sunday with the following schedules:
- 07:00 AM 04:00 PM
- 02:00 PM 11:00 PM
- 10:30 PM 07:30 AM
Salary & Benefits:
- Base Salary: Competitive salary based on experience.
- Meal Allowance: 7.63 per working day (net).
- Relocation Support:
- From Outside Portugal: Shared apartment room for up to 12 months with rent of 280/month (all utilities included) deducted directly from the payslip.
- Reimbursement of Airfare: Up to 400 (Economy Class) after the 6th month of the contract.
- From Inside Portugal: Reimbursement of travel costs up to 150 (Economy Class) after 6 months of the contract (for candidates currently residing in competitors accommodation).
- Temporary Accommodation:
- From Outside Portugal: Hotel room for up to 28 days (depending on the project).
- From Inside Portugal: Hotel room for up to 15 days (depending on the project).
Requirements:
- Fluency in Italian (C2 level) and English (B2 level).
- Strong communication interpersonal and problemsolving skills.
- Previous customer service experience is preferred but not required.
- Ability to work in a fastpaced shiftbased environment.
- Valid EU ID or equivalent documents (Residence card Manifestao de Interesse Visas under consultation).
Salary Conditions:
- Meal Allowance: 7.63 per working day (net).
- Transport Allowance: Not provided.
How to Apply:
If you are interested in this position please submit your CV and relevant documents (EU ID Residence Card or Visa information) to contact email. We look forward to reviewing your application.
Employment Type
Full Time
