Porto - Italian-Speaking Customer Service
Porto - Italian-Speaking Customer Service
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Job Description
Job Title: ItalianSpeaking Customer Service Representative (Onsite)
Location: Porto Portugal (Onsite 100%)
Job Description:
We are seeking a dedicated and customeroriented ItalianSpeaking Customer Service Representative to join our team in Porto Portugal. In this role you will provide exceptional customer support to our Italianspeaking clients. The ideal candidate will be fluent in Italian (C2 level) and have a good working knowledge of English (B2 level) along with strong problemsolving abilities and a passion for delivering highquality service.
Key Responsibilities:
- Provide support to Italianspeaking customers via phone email and chat.
- Assist with resolving product and servicerelated issues in a professional and timely manner.
- Ensure customer satisfaction by offering effective solutions and maintaining a positive attitude.
- Accurately document customer interactions and feedback.
- Collaborate with colleagues and other departments to meet customer needs.
- Achieve performance targets for response times issue resolution and customer satisfaction.
Work Schedule:
Rotating shifts 24/7 Monday to Sunday with the following times:
- 07:00 AM 04:00 PM
- 02:00 PM 11:00 PM
- 10:30 PM 07:30 AM
Salary & Benefits:
- Base Salary: Competitive based on experience.
- Meal Allowance: 7.63 per working day (net).
- Relocation Assistance:
- For candidates relocating from outside Portugal: A room in a shared apartment for up to 12 months at a cost of 280/month (all utilities included) deducted from your payslip.
- Reimbursement of Airfare: Up to 400 (Economy Class) after six months of employment.
- For candidates relocating from within Portugal: Reimbursement of travel costs up to 150 (Economy Class) after six months of employment for those currently living in competitors accommodation.
- Temporary Accommodation:
- For candidates relocating from outside Portugal: A hotel room for up to 28 days depending on the project.
- For candidates relocating from within Portugal: A hotel room for up to 15 days depending on the project.
Requirements:
- Native or fluent in Italian (C2 level) and proficient in English (B2 level).
- Strong communication and problemsolving skills.
- Previous customer service experience is a plus but not essential.
- Ability to work in a fastpaced shiftbased environment.
- Valid EU ID or equivalent documents (e.g. Residence Card Manifestao de Interesse Visas under consultation).
Additional Information:
- Meal Allowance: 7.63 per working day (net).
- Transport Allowance: Not provided.
How to Apply:
If you are interested in applying for this position please submit your CV along with any relevant documents (e.g. EU ID Residence Card or Visa) to contact email. We look forward to reviewing your application and potentially welcoming you to our team.
Employment Type
Full Time
