Porto - Italian-Speaking Customer Advisor
Porto - Italian-Speaking Customer Advisor
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Job Description
Job Title: Italian Customer Service Representative (Onsite)
Location: Porto Portugal (Onsite 100%)
Job Description:
We are currently looking for a dedicated and customerfocused ItalianSpeaking Customer Service Representative to join our team in Porto Portugal. This role involves providing outstanding support to our Italianspeaking customers. The ideal candidate will be fluent in Italian (C2 level) and have a good command of English (B2 level) with excellent communication and problemsolving skills to ensure a positive customer experience.
Key Responsibilities:
- Assist Italianspeaking customers via phone email and chat providing effective and timely solutions.
- Address customer inquiries and resolve issues related to products or services.
- Ensure customer satisfaction by providing clear helpful and courteous responses.
- Record customer interactions and maintain accurate service records.
- Work collaboratively with team members to meet customer expectations.
- Achieve performance metrics related to response time resolution time and customer satisfaction.
Work Schedule:
Rotating shifts 24/7 (Monday to Sunday) with the following time slots:
- 07:00 AM 04:00 PM
- 02:00 PM 11:00 PM
- 10:30 PM 07:30 AM
Compensation & Benefits:
- Base Salary: Competitive based on experience.
- Meal Allowance: 7.63 per working day (net).
- Relocation Support:
- For candidates moving from outside Portugal: A room in a shared apartment for up to 12 months with a rent of 280/month (all utilities included) deducted directly from your payslip.
- Reimbursement of Airfare: Up to 400 (Economy Class) after completing six months of employment.
- For candidates moving from within Portugal: Reimbursement of travel costs up to 150 (Economy Class) after six months of employment available only to those currently residing in competitors accommodation.
- Temporary Accommodation:
- For those relocating from outside Portugal: A hotel room for up to 28 days (depending on the project).
- For those relocating from within Portugal: A hotel room for up to 15 days (depending on the project).
Requirements:
- Fluency in Italian (C2 level) and a good command of English (B2 level).
- Excellent communication and problemsolving abilities.
- Customer service experience is an advantage but not required.
- Ability to adapt to a fastpaced shiftbased working environment.
- Valid EU ID or equivalent documentation (Residence card Manifestao de Interesse Visas under consultation).
Additional Information:
- Meal Allowance: 7.63 per working day (net).
- Transport Allowance: Not provided.
Employment Type
Full Time
