Salesforce Administrator
Salesforce Administrator
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Job Description
In this exciting new role the Salesforce Administrator will be responsible for gathering requirements and designing configuring and supporting solutions within the Salesforce.com (SFDC) platform. The Administrator will partner with multiple business stakeholders to build and support solutions tools and processes that deliver high value SFDC solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities may include the following and other duties may be assigned.
- Plan develop and configure new functionality to support existing users ongoing adoption of SFDC. This may include updating or creating objects fields and field values page layouts actions process builder custom reports dashboards user roles & profiles data sets and more.
- Develop test document and deploy high quality business and technical solutions on Salesforce using Agile processes principles and techniques
- Triage support and development tickets ensuring they are properly document
- Provide metrics data analytics and data visualizations to inform critical business decisions
- Help build and support custom applications and 3rd party integrations with Salesforce
- Create and maintain all aspects of customer relationship management (CRM) reporting and dashboards
- Deploy approved changes to production
- Maintain a detailed understanding of the overall SFDC application architecture release processes data models and sources and integrated applications.
- Maintain CRM database for integrity and accuracy including cleansing and duplicate record management performing weekly and monthly data loads updating role hierarchy account assignments etc.
- Monitor SFDC annual releases install routine updates and identify/communicate any areas of concern or interest.
- Participate in the feasibility review & impact assessment of enhancement requests submitted by business users
- Lead the effort to test new functionality in each release to ensure that compatibility with current business processes is maintained.
- Provide training and onboarding to new users as needed.
- Perform routine monitoring of platform such as running adoption reports and dashboards generating user license counts activating & deactivating user records etc.
- Provide administrative support to the pricing platform integrated with Salesforce
Qualifications :
REQUIRED:
- 5 years of experience as Salesforce Administrator
- Bachelors degree in computer science Computer Information Systems or related field from an accredited college or university.
- Salesforce Certified Administrator (Required)
PREFERRED:
- Salesforce Certified Advanced Administrator CPQ Specialist are highly preferred.
- Knowledge of pricing tools integrated with salesforce is preferred.
SKILLS:
- Understanding of Salesforce sharing and security (roles profiles permissions OWD sharing rules).
- Experience with Salesforce Sales cloud Service cloud and experience cloud(Communities)
- Experience in Process Automation Security configuration Data Model creation communities Single Sign On.
- Experience with source repositories and deployment tools such as Jenkins Bitbucket pipelines etc
- Highly organized detailoriented and ability to work independently.
- Experience working in iterative projects and with deployment strategies/processes (staging environment vs. production).
- Understanding of Agilebased development practices and Sprint planning strategies.
- Experience working with global teams.
Additional Information :
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and genderrelated appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our nondiscrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here: Pay Transparency Nondiscrimination Provision (dol.gov)
Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience we anticipate that the application deadline will be 01/08/2025 (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
