Must have Skills : SAP FI (Expert)
SAP S/4HANA Private Cloud/OnPremise (Capable)
FICO Support Consultant responsible for Managed Services customers.
EXPECTATIONS AND RESPONSIBILITIES
- Actively participate in all project phasespreparation conception realization and GoLiveof customer S/4HANA projects.
- Provide comprehensive support in Application Managed Services (AMS) ensuring alignment with Service Level Agreements (SLAs) for timely and highquality service delivery.
- Leverage IT Service Management (ITSM) expertise to streamline service delivery.
- Plan lead and manage workshops or meetings with internal and external clients effectively.
- Consistently ensure ontime delivery of highquality outcomes.
- Deliver innovative solutions and strategies to address customer challenges and optimize business processes.
- Commit to continuous learning to enhance technical skills and professional growth.
- Demonstrate flexibility and adaptability to manage tight deadlines while maintaining high standards of service delivery.
PROFESSIONAL EXPERIENCE
- Over six years of experience in a consulting environment or within the IT department of an SAP customer providing implementation and support services.
- Expertise in financial and controlling business processes.
- Strong proficiency in configuring SAP FI and/or SAP CO modules.
- Experience with FI and/or CO module integration and familiarity with ITSM principles and tools.
- Proven ability to work effectively in virtual teams and international environments.
EDUCATION SKILLS AND COMPETENCIES
- Bachelors or masters degree in economics Informatics Computer Science or a related field.
- Strong customer orientation a servicedriven mindset and robust business acumen.
- Exceptional communication organizational and interpersonal skills.
- Proficiency in writing decisionmaking mentoring and facilitating meetings.
- Ability to coach and guide junior team members to ensure project excellence and highquality consulting services.
- Dedication to applying ITSM principles to maintain consistent service delivery and drive customer satisfaction.
Remote Work :
Yes
Employment Type :
Fulltime