Manager on Duty
Manager on Duty
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Job Description
Embark on a rewarding journey as a Manager on Duty where youll be the linchpin of our guest experience ensuring smooth checkins personalized service and efficient problem resolution. In this pivotal role your leadership will set the tone for our front desk team creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.
- Oversee and assist in the checkin and checkout processes ensuring efficiency accuracy and a welcoming experience for guests.
- Supervise front desk staff providing guidance training and support to ensure exceptional customer service and adherence to policies and procedures.
- Monitor and manage room reservations ensure accuracy and availability and address discrepancies or special requests.
- Resolve guest inquiries concerns and issues promptly and professionally maintaining a positive and hospitable atmosphere at the front desk.
- Coordinate front desk operations during scheduled shifts ensuring appropriate staffing levels task delegation and smooth shift transitions.
- Act as a communication hub between guests and other hotel departments facilitating effective communication to enhance the overall guest experience.
- Maintain accurate records of guest interactions transactions and room availability and generate reports for management analysis and decisionmaking.
Qualifications :
- 2 years of hotel reception experience preferably in a 4 or 5star hotel
- Extensive knowledge of Google Applications including Gmail Calendar Tasks etc.
Benefits Package
The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is February 1st 2025. However this position is often required yearround and its probable that it will be reposted in the future.
Additional Information :
Auberge Resorts Aspen Inc is an Equal Opportunity Employer M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Auberge Resorts Aspen Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
