Title Customer Success Specialist
Title Customer Success Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were excited to announce incredible career opportunities under our Enterprise Accelerator initiative with Teleperformance Malaysia recognized as one of the Worlds Best Workplaces. Whether youre looking to elevate your career or take on a fresh challenge we have the perfect role for you.
Key Responsibilities:
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Process payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the clients brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience
- Maintain and improve quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and the client
Requirements/Qualification
- Bachelors Degree or at least a Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading writing speaking and aural comprehension)
- Minimum of 6 months of work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication English for Professionals Mass Communication or any related field.
- Call center experience is not a must but would be a distinct advantage.
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Must be able to speak read and write Mandarin or Japanese language to support
Employment Type
Full Time
