Senior Technical Consultant - Employee WorfklowsHR Service Delivery

The Company 

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything inbetween our roles aim to provide each person with meaningful impact and plenty of space to grow. 

Diversity Inclusion and Belonging (DIBs) are essential to our success.  Diverse inclusive teams and cultures where everyone belongs and contributes to their fullest are the best teams teams that win and change the world.  By aspiring to change the way the world works we embrace the uniqueness and authenticity of each of us and our partners and customers. 

Our focus areas are:  enable and empower our people engage our communities and allies and build our talent brand and hire inclusively. 

The Team 

The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing implementation and advisory services.  As part of this diverse team you will work with our customers and partners to drive consumption adoption and customer satisfaction by getting them to see the value of their ServiceNow investment. 

Within the CO team we have  product  specific expert practices that form  Expert Services  group. One of these practices  is  the Employee Workflows (EWF) team who work with employee facing departments such as HR teams and functions across a variety of global clients. We are looking for motivators problem solvers original thinkers like you to join our team. 

The Role 

The Senior Technical Consultant within EWF is a trusted advisor to the customer on ServiceNow products designing and configuring HR solutions using best practices ensuring customer success thereby adding value and increasing productivity for the customer. 

What you get to do in this role: 

• Collaborate with customers in their efforts to take advantage of the ServiceNow HR Service Delivery  
• Lead customer workshops on architecture design and integrations  
• Enablecustomers indefiningtheirbusinessand technicalrequirementsof the solutionfollowingAgilemethodologiesand mapping them to product capabilities 
• Designcreativeimplementation solutionsusing technical best practicesformanageabilityperformanceupgradabilityuserexperienceandsecurity 
• Work onuser storiesin alowcodeas well asprocode approachtest casestestingstrategiesdeploymentdefectsandknowledge transfer 
• Be akeymember of engagement team focused on deliveringscalablecustomer outcomes 
• Contribute towards continuous improvementof leadingpractices 
• Growand mentorother members ofServiceNow andthepartner ecosystem 
• Work and travel within EMEA based on customer and project demands 

Qualifications :

Qualifications

In order to be successful in this role we need someone who has: 

• Consulting experiencewithinenterpriseorganizationswiththeability to influence and consultcustomersinaHR Service Delivery / Shared Services environment 
• Experience in defining and deploying futurestateHR serviceprocesses and in identifying solutions from a peopleprocessand technology perspective 
• Understanding of HR and related systems such as ADP Workday Oracle / PeopleSoft and SAP / SuccessFactors 
• Experienceand/or willingness togrow technical depth on SaaS environment technologies like XML HTML AngularJavaScriptrelationalDatabaseprinciplesLDAP SAML/SSORESTSOAPWebServicesand others 
• Excellent communicationandpresentationskills 
• Experience inadvising and analysingProductstrategiesbased on business priorities 
• Excellentinterpersonal skills customercentric attitudeand experience working with diverse team 
• Fluency in German and English essential

Additional Information :

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact  for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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