Lead Technical Program Manager

Job Description

Payments are a very exciting and fastdeveloping area with a lot of new and innovative ideas coming to market. With strong demand for new solutions in this space it promises to be an exciting area of innovation. Visa is a strong leader in the payment industry and is rapidly transitioning into a technology company with significant investments in this area.

If you want to be in the exciting payment space learn fast and make big impacts Ecosystem & Operational Risk technology which is part of Visas ValueAdded Services business unit is an ideal place for you!

The Ecosystem & Operational Risk team is responsible for building critical risk and fraud detection services at Visa. This includes idea generation architecture design development and testing of products applications and services that provide solutions to detect prevent and mitigate fraud for Visa and its clients.

The role requires us to bring in resources who have both the technical and project management skills to not only understand project methodologies but to also have a deep understanding of the technology deployments they are managing. 

The Opportunity 

• The ValueAdded Services (VAS) Ecosystem Operational Risk (EOR) Team Project Management Office (PMO) is seeking a Lead Technical Program Manager (Director level) to deliver technology solutions using traditional and iterative software development methodologies in a matrixed environment. This is an individual contributor role.

Essential Function: 

• Manage the overall delivery issues risks and communications of top revenue generating strategic projects. Collaborate with various teams to ensure projects are on track and aligned with organizational goals.
• Work with business and technology subject matter experts to assess requirements define scope create estimates and produce Project Charters and other documentation needed for funding approvals
• Possess technical acumen in various latest technologies including AI/ML to engage in meaningful discussion with stakeholder and understand underlaying architecture implementation and any issues/risks.
• Set clear expectations with business partners to provide transparency into project initiation activities and manage daytoday interaction during project execution and delivery
• Perform project planning and scheduling manage tasks and coordinate project resources to meet objectives and timelines
• Work with a global team and be flexible to work a couple of hours evenings twice a week
• Provide high quality customer service and communicate project status (timelines progress and challenges) to technology and business stakeholders regularly
• Achieve project goals by engaging effectively with stakeholders including enterprise architects and strategists technical subject matter experts business partners Visa senior management technology vendors and financial institutions and strategic partners as needed.
• Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled
• Keep project status updated in project management and workflow tools and maintain meticulous records (e.g. project financials schedule issues risks change control decisions)
• Accountable for the endtoend planning and execution of one or more projects and/or agile teams. Lead and negotiate scope schedule budget risks deployments and communications for projects and initiatives
• Coach multiple teams through the software development life cycle using Agile Scrum and Lean practices and work crossfunctionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems
• Work with Product Owners to promote and contribute to the improvement of the product backlog
• Facilitate sprint planning backlog grooming daily standup meetings reviews/demos retrospectives and other scrum ceremonies
• Shield the team from outside distractions and interferences. Track and remove impediments for the team
• Develop metrics and reports to help the team understand its health and progress and to set goals
• Coach/Mentor team members to internalize Scrum and the Agile Principles
• Influence change at all levels to increase team and organization performance at a sustainable pace
• Develop innovative methods to effectively manage project constraints
• Own structure manage project deliverables (Schedules issues risks financials) on SharePoint / MS Teams/ JIRA

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is not offering relocation assistance for this role.

Qualifications :

Basic Qualifications
10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD OR 13 years of relevant work
experience.

Preferred Qualifications
12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
ACP/PMP/CSM/CSPO certification 
Excellent verbal written and presentation skills and demonstrated ability to effectively communicate technical and business issues and solutions across multiple organizational levels
Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities assignments and roles
Experience with other Lean/Agile framework and methods i.e.: Kanban SAFe XP etc.
Experience leading Product Roadmap Delivery and ability to technical solution
Knowledge of SQL Java concepts and System Design
Payments / Financial /Risk Systems and services background is a must
Proactively plan and track crossfunctional dependencies that may impact project timelines document risks and work with crossfunctional engineering teams to find ways to mitigate risks
Drive with high level of accountability towards the success of the project
High degree of business acumen and technical competency along with the ability to balance and bridge technology and business needs
Demonstrated organizational planning and analytical skills including project scheduling estimating risk identification and change management
Independent judgment and mature decisionmaking skills to deal with technology projects that often have enterprisewide scope and may have significant cost and timetomarket impacts
Has worked with and consulted technology and business leaders (VPs SVPs and CXOs in organizations)

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 160600.00 to 232900.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Visa is not offering relocation assistance for this role.

Remote Work :

No

Employment Type :

Fulltime