Senior Customer Service Executive Bilingual English Chinese
Senior Customer Service Executive Bilingual English Chinese
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To response and ensure the customer inquiries and requests are addressed in a timely manner.
- To coordinate with sales team other departments suppliers and other ticket centers to ensure the print quality and customers requirements are met.
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
- To ensure and implement procedure based on ISO work procedure.
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
- To assist and back up other team members and provide supports and report to supervisor.
- To prepare Proforma invoice for Prepaid Customer track the payment and inform to accounting Dept. to release the order to customer.
Qualifications :
Bachelors degree.
At least 04 working years related experience in: Customer Service Supply Chain Merchandising Procurement Purchasing Order Management Sales Admin...
Strong written verbal skills in English Chinese bilingual is an advantage.
Understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software.
Excellent customer service & presentation skills.
Willing to work OT if any.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
