Senior Customer Service Executive Merchandiser Order Processing
Senior Customer Service Executive Merchandiser Order Processing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing order follow up pricing integrity ontime deliveries complete order fulfillment
Key responsibilities:
1. Handle order processing in accounts:
- Manage customers inquiries in terms of order processing order follow up pricing integrity ontime deliveries orders fulfillment.
- Provide responsive order management support including order entry or expediting and shipment information to customers
- Size of customer: high complexity ie. complex RBO new RBO mega factories)
2. Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns requesting returned product testing by internal quality or other staff submit for approval replacement orders if needed following up with accountant salesrelated to invoices payment issues
3. Coordinate with other department:
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Backup teammembers when workload makes this necessary
4. Followingup:
- Coordinate & follow up return defected labels in handling process properly
Qualifications :
- Bachelors degree.
- At least 0304 working years related experience in: Customer Service Supply Chain Merchandising Procurement Purchasing Order Management Sales Admin...
- Strong written verbal skills in English ( Chinese bilingual is an advantage).
- Understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software.
- Excellent customer service & presentation skills.
- Willing to work OT if any.
Additional Information :
- Working time: MonFri 8am 4pm
- CS Incentive Plan Bonus quarterly
- Free shuttle bus pick up Free lunch / meals at Company
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
