Operations Manager Korean speaking BPO Services

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INTRODUCTION

Our client is a prominent BPO provider delivering highquality Contact Center services Digital Marketing and Engineering Solutions. With a strong presence in Vietnam and offices across Hanoi and Ho Chi Minh City the company is a trusted partner for numerous multinational and local clients. Known for its commitment to excellence and employeefocused culture the company creates an environment where its people thrive and achieve outstanding results.

ABOUT THE ROLE

The Operations Manager role involves overseeing daytoday operations managing teams and ensuring that key performance indicators are achieved. The position supports the backend of Contact Center operations focusing on order and delivery management and aligning with the needs of ecommerce and social commerce services. The role requires exceptional adaptability flexibility and communication skills to excel in a fastpaced environment.

HIGHLIGHTS

Skills:

• Proven experience in managing BPO operations.

• Fluency in Korean (TOPIK 5 or native speaker) and English (minimum B2 proficiency).

Competencies:

• Strong leadership and motivational abilities.

• Exceptional analytical and problemsolving skills for operational efficiency.

Knowledge:

• Comprehensive understanding of Contact Center operations including order and delivery processes.

• Familiarity with ecommerce platforms inhouse ecommerce or retail operations is preferred.

OBJECTIVES

• Optimize operational efficiency and performance across multiple projects.

• Strengthen client relationships by delivering exceptional service.

• Lead and develop a highperforming team to achieve strategic goals.

RESPONSIBILITIES

Core Responsibilities:

• Manage daily operations and maintain team performance across assigned projects.

• Collaborate with clients to align expectations and ensure highquality service delivery.

• Oversee resource allocation and budget optimization to meet project quality standards.

• Support and manage the backend of Contact Center operations during order and delivery processes.

• Prevent and address fraud risks while ensuring operational compliance.

Additional Responsibilities:

• Identify new business opportunities and align solutions with client needs.

• Track and report on key operational metrics providing actionable recommendations for improvements.

• Supervise the implementation of training and quality plans across projects.

REQUIREMENTS

MustHave:

• Minimum 2 years of experience as an Operations Manager in ecommerce retail or related fields.

• Fluency in Korean (TOPIK 5 or native speaker) and English (minimum B2 proficiency).

• Experience in BPO Contact Center or ecommerce operations.

• Strong leadership skills and the ability to manage diverse teams.

• University degree or higher education equivalent.

NicetoHave:

• Familiarity with tools and technologies used in Contact Center operations.

• Knowledge of the local market and cultural dynamics.

Behavioral Competencies:

• Strong organizational skills and attention to detail.

• Ability to adapt to dynamic fastpaced environments.

DETAILS

Reporting Line: General Manager of Operations.

Team Management: Operations Team Leaders Operations Agents Training & Quality Team. The team size is 50 people at the beginning.

Nationality: Any nationality eligible to work in Vietnam

Compensation: Competitive salary with annual raises quarterly performance bonuses and 13thmonth salary.

Nationality: Any nationality eligible to work in Vietnam.

Benefits:

• Full insurance in compliance with Vietnamese Labor Law.

• Additional 24/7 health and accident insurance.

• Employee engagement activities holiday bonuses and gifts.

• Opportunities to work with leading global clients and expert teams.

Engagement Type: Fulltime.

Working Location: Tan Binh District Ho Chi Minh City.

Working Time: MondayFriday 8 AM5 PM and biweekly Saturdays.