Operations Manager - Cebu
Operations Manager - Cebu
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Formulate and implement a strategy to meet targets and quality objectives of the company;
- Coordinate with resource management for requirements including and staffing;
- Work collaboratively with Business Leaders cross culturally to fully understand growth opportunities with our strategic initiatives and effectively executes these initiatives to meet the company objectives
- Understand the clients future direction and plans and championing this direction within the organization
- Deliver positive customer service experience by listening to each clients needs setting their expectations and presenting solutions to address issues/challenges
- Responsible in addressing customers needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.
- Develop and maintain an environment that promotes professional and positive communication within the operations and fosters teamwork within the company
- Monitor operational statistics and trends including reports production statistics and volume projections and takes appropriate action to ensure customer needs are satisfied and growth targets are met
- Oversee administration of performance appraisals and meets with direct reports on a monthly basis to discuss performance and provide coaching and development opportunities
- Oversee handling of all disciplinary situations appropriately
- Forecast industry and business trends
- Find new methods techniques and procedures to improve and streamline the existing processes that will help the company in continuously exceeding the customer requirements
- Participate and/or leads in process improvement and/or project management
- Manage client relationships and identify opportunities for additional client support
- Communicate with Internal and External clients
- Enhance personal knowledge of BPO technology and make improvement recommendations
- Manage improve and ensure exceptional OPS performance
- Identify design and implement creative business solutions for the company and clients
- Implement and oversee the quality of deliverables and manage team relationships effectively
- Conduct regular meeting to improve productivity product knowledge and customer satisfaction
- Work with senior stakeholders
- Identify and address challenges and opportunities for the company
- Ensure KPIs are in place and production targets are met
Requirements
- Able to travel and live abroad for 23 months at a time
- College degree preferred but not required
- At least 35 year(s) of working experience as an Operations Manager in a BPO setup is required for this position
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solution
- Must have exceptional qualities such as but not limited to analytical and problemsolving skills project management organizational skills adaptability to pace and change clientfocused and interpersonal manifested in collaboration
- Must possess strong organizational interpersonal and time management skills
- Must have excellent and effective written and oral communication skills
- Extremely knowledgeable in process and client management
- Willing and able to work on a shifting schedule and during holiday
- Must be amenable to work in Cebu Site Skyrise Alpha
Employment Type
Full Time
