Job Title: Operations Support Associate (Part Time)
Company: Company With Portfolio of Watch Brands
About Us
We deliver highquality globally sourced watches and offer exceptional customer service. As we grow were seeking a dedicated PartTime Operations Support Associate to join our team remotely working closely with the Operations Manager to ensure smooth operations.
Skills & Requirements
- Numerate with strong analytical skills.
- Excellent written and verbal communication.
- Proactive with the ability to take initiative and solve problems independently.
- Experience with Microsoft Office strong Microsoft Excel skills and experience with operational or administrative roles is preferred.
- Customer service experience is a plus.
- Reliable internet a laptop and a quiet working environment are required
Key Responsibilities
- Goods Imports & Stock Booking: Support the Operations Manager in handling goods imports and accurately booking stock into systems.
- Stock Allocation: Help allocate stock to customers based on orders and demand.
- Outbound Shipping & Customs: Coordinate outbound shipments and ensure all customs documentation is accurate.
- Invoice Checking & Chasing: Verify and follow up on invoices with suppliers and clients.
- Product Listing: Assist with listing products on various online marketplaces ensuring accurate product details.
- Sales Support: Organize and assist with customer sales including order processing and relationship management.
- Admin & Returns Handling: Provide administrative support manage returns and resolve customer queries.
- Operations Reporting: Generate reports on key operational metrics to support decisionmaking.
- Adhoc Support: Assist with additional operational tasks as needed by the Operations Manager.
- Customer Service: Provide customer service via email and phone addressing inquiries and resolving issues.