Guest Service Supervisor Gim st Dch v Khch hng
Guest Service Supervisor Gim st Dch v Khch hng
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Conducts shift briefings to ensure hotel activities and operational requirements are known
Provides input for Front Office meetings.
Maintain complete knowledge of all food & beverage services outlets and hotel services/ features. Be knowledgeable of ALL enrollment ALL Points and Accor Plus.
Supervise front office operations during assigned shift including:
o Maintenance of guest information
o Maintenance of information about local events
o Compile occupancy statistics
o Supervise the use of he public address system
o Supervise group bookings
o Assisting with serious complaints with immediate report to the manager on duty
Supervise cashiering activities during shift including:
o Cash handling and banking procedure
o Dealing with irregular payments
o Instructing staff in credit policies and facilities
o Instructing staff in cash security procedures
o Carry out debtor control
o Prepare reports
o Supervise the cashiering system
Conversant with emergency evacuation and fire procedures
Is prepared to implement assigned tasks during emergencies such as fires power failures and bomb threats
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Departments budget.
Perform any other task assigned based on Movenpick resort Phan Thiet needs or requirements.
Qualifications :
Diploma or Vocational Certificate in Hotel Administration Hotel Management or equivalent
Minimum 1 years experience in front office / guest services or related discipline including supervisory experience or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company
Proficient in the use of Microsoft Office and OPERA
Problem solving and organizational abilities
Ability to work independently and teamwork.
Must be fluent in English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
