Customer Success Manager
Customer Success Manager
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
As a Customer Success Manager at Multilogin you play a pivotal role in ensuring our customers achieve their goals using our stealth browsing tech and products and increasing customer retention.
As the vital link between our products and our highest LTV customers youll get a share of all renewals and upsells.
Youll be operating in a greenfield market with 10x growth potential over the next 3 years.
We are looking for:
- 3 years in customer success/ account manager or related customer support roles
- Fluent English exceptional communication and presentation skills capable of effectively articulating ideas and strategies
- Proficiency in identifying upsell and crosssell opportunities and driving revenue growth from existing accounts
- Experience with CRM systems and customer success tools
- Ability to understand and explain complex technical concepts including proxies scripting and automation in general
- Proven ability to build and maintain strong longterm client relationships
- Strong analytical skills with a propensity for datadriven decisionmaking
Responsibilities:
- Reduce customer churn while driving a growth in retention and NPS
- Effectively manage and nurture a portfolio of existing client accounts ensuring their ongoing satisfaction and success
- Provide onboarding and postsales support to ensure customer success and proper deployment for cuttingedge use cases
- Take care of reactivation of churned customers
- Collaborate closely with clients to understand their business needs and objectives aligning the use of solutions to help them achieve their goals develop and maintain strong relationships with highvalue customers
- Identify opportunities for upsell customer education and full product adoption
Customer Retention and Satisfaction
Relationship Management
Customer Growth and Upsell
- Work inside the sales team and ensure a smooth transition from sale to postsale management of accounts and identify customer success stories and referrals
- Collect and analyze customer feedback to inform product development marketing and technical support on how they can optimize and improve their strategies
Collaboration feedback and improvement
Employment Type
Full Time
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