Premium Customer Success Officer French
Premium Customer Success Officer French
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a multinational financial services company specializing in online trading that is seeking to onboard a French speaking PremiumCustomer Success Officer to join theirteam.
Position: Premium Customer Success Officer
Location: LimassolCyprus
Work model: on site
Employment type: Fulltime
Remuneration: Base salary quarterlyBonuses depending on experience.
DUTIES AND RESPONSIBILITIES:
- Develop and nurture longterm relationships with current clients providing them with optimal service solutions.
- Monitor client satisfaction levels gather feedback and implement improvements where necessary.
- Stay informed on industry trends and developments.
- Present products and services to clients showcasing their value and benefits.
- Address client inquiries and resolve issues escalating to the appropriate department when needed.
- Ensure both your organization and clients comply with the terms and conditions of contracts.
- Understand client goals and work collaboratively to meet their objectives and targets.
REQUIREMENTS:
- Native or fluent in French (C1 level) with strong proficiency in both written and spoken communication as well asEnglish fluency.
- A degree in Economics Business or a related field.
- Minimum of two years experience in Client Relationship Sales Business Development or Customer Support within the Forex industry.
- Strong understanding of financial markets and financial instruments.
- Familiarity with both technical and fundamental analysis.
- Exceptional copywriting abilities.
- Knowledge of key events event parameters and profile factors relevant to our industry.
- Highly selfmotivated with a strong drive to achieve.
- Excellent communication and time management skills.
BENEFITS:
- Working schedule: 09:00AM18:00PM
- Comprehensive Global Health Insurance Plan covering both the employee and their immediate family from the start.
- Unlimited access to Udemy Business for ongoing learning and development.
- Company discount card offering savings on a wide range of products and services.
- Corporate events and teambuilding activities to foster collaboration and engagement.
- Opportunities for both professional and personal growth in a dynamic fastpaced environment.
Employment Type
Full Time
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