Welcome to your Kenjo application journey

Wait whos Kenjo

A bunch of entrepreneurial dreamers who really think they can create a better world. Does that sound too crazy

Kenjo is an innovative allinone HR Software that makes the lives of employees teams and HR better and easier. With Kenjo HR teams can efficiently recruit candidates manage everything from employee documents on/offboarding time off as well as employee pulse surveys and feedbacks to improve overall engagement. All this so teams can have more time to focus on the most important asset of every company its people.

Our vision is to improve the relationship between employees and employers.
Essentially make people get up in the morning looking forward to contributing to society

How will you contribute to our mission

We are currently expending our team in order to serve clients in multiple languages. Next to English we are looking for talented and experienced CS professionals that speak either German Spanish French Dutch or Italian. As a Customer Support Manager (f/m/d*) you will be responsible for working directly with Kenjos customers through a multitude of channels as a valued resource and trusted advisor helping their business grow. You will strive to deliver helpful and humanly Support experience through creative problemsolving a consultative approach and a deep and thorough knowledge of how Kenjo works.

Through working closely with your team you will be the voice of Kenjo and champion our customers needs that will strive to help build Kenjo Support a positive and inclusive environment for customers.

Your main responsibilities are to:

• Develop a deep knowledge of the Kenjo platform to remove technical barriers for our customers and help them navigate with the variety of tools within Kenjo
• Respond to inbound support tickets ensuring our customers receive timely useful information to improve their experience while using the product
• Partner and advocate first contact resolutions and take ownership of all customer queries to effectively resolve issues through phone live chat and email communications adapting to fluctuations in the volume of incoming inquiries
• Become a Kenjo expert with the ability to answer any and all questions in regards to our platform
• Gather customer feedback and proactively translate it into improvement opportunities for the Product Marketing Growth or Customer Success teams to drive customer satisfaction levels to a topnotch standard
• Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues

Can you be the next Kenjonita

To be successful at this position we think you should be/ have:

• As for languages the position requires a high level of English AND a native level of either German Spanish French Dutch OR Italian.
• 3 years experience in customer support
• Excellent communication skills in both writing and speaking: Be professional and friendly
• A strong work ethic: commit to quality and deliver without supervision
• A knack for explaining tech to nontech people
• An unwavering positive attitude and a love for helping others succeed
• A natural problem solver who can think under pressure and flourishes in a fastpaced environment
• A healthy sense of humor

Other nicetohave:

• Experience in the IT / SaaS industry or HR sector
• Find creative problem solving fulfilling & challenging
• Outofthebox thinking

(Almost) convinced

Ok that is not all we also offer:

• Great offices located in Berlin and Madrid
• Home office/ Remote flexibility
• Lots of ownership and space to grow
• Challenging environment
• Frequent feedback
• Clear goal setting
• Learning and development budget
• Team buildings and activities

Our guiding principles:

We are honest about who we are and convince customers through our vision & product
Our values tell us how to make decisions on a daily basis. Excellence over quick and dirty authenticity over fake it til you make it generosity over stinginess.
Results are important. They bring the resources which allow us to do what we are doing. We believe though that its worth nothing if we dont do it positively and treat each other with dignity love and respect.
We truly believe in equal chances for everybody and think that diversity is one main strength of our team

P.S If this sounds interesting please feel free to apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/nonbinary people will seek to match a much higher percentage of requirements before applying. If youre not sure youre the right fit apply anyway and let us know what you bring to the table. Wed love to hear from you!