System Administrator Help Desk
System Administrator Help Desk
Posted on :
14-01-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-01-2025
Job Description
- Performing installation configuration maintenance testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
- Performing regular and repetitive unpacking moving and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
- Frequently traversing around large VA site campus while transporting equipment to various office buildings.
- Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes problems issues and work tasks within Service Now.
- Provisioning of newly procured endpoints to include desktops laptops printers and mobile devices. Perform imaging desktop support adds/moves and changes.
- Installing OS Patch installation/patch removal (if applicable) OS upgrades and Commercially Available OfftheShelf (COTS) software.
- Providing user management account support where Elevated Privileges (EP) may be required.
- Performing software application installation and configuration based on change order instructions.
- Utilizing log data and system administration tools to diagnose system hardware and software problems repair and reconfigure or replace defective system components as indicated.
- Performing system monitoring and analysis on assigned systems to discover risks and inadequacies and provide recommendations on the need for expansion enhancement or revision.
- Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages to include Scripting McAfee and other VA standard tools.
- Performing inventory functions to include managing pagers and turnins including performing media sanitization disposal and/or turn in of equipment.
- Performing routine audits of systems and software to determine utilization and adequacy for demand and compliance with current hardware and software site license regulations and requirements.
- Performing general maintenance activities printer deployment/repair software installations and equipment refreshes. May include occasionally pulling old cables from server room as needed.
- Performing asset management to include asset inventory audit and tracking asset administration and reporting integrated IT asset portfolio and history and forecasting automating the asset management process as necessary.
- Ability to work both independently and as part of a team to achieve successful results with minimal guidance.
Experience:
- Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge of debugging protocols and processes.
- Experience with conducting routine system administration tasks and logging data in system admin logs.
- Experience with maintaining troubleshooting a wide variety of systems and networks including high volume or high availability systems.
- Knowledge of debugging protocols and processes
- Ability to troubleshoot problems and issues identified by customers and implement corrective actions .
- HS diploma or GED and 8 years of experience with system administration or BS degree Computer Science Electronics Engineering or other engineering or technical discipline and 2 years of experience with system administration.
Employment Type
Full Time
Key Skills
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