This senior role is a multifacetted employee within the ServiceNow organization and a point of escalation on site in India. Responsibilities will be owning Modules within ServiceNow and function as a Subject Matter Expert for these tools; including but not limited to ITSM Discovery Event Management SPM IntegrationHub Midservers and all applicable coding languages and security
PRINCIPAL RESPONSIBILITIES
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Build platform capabilities utilizing Flow Designer custom code and integrations with external systems
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Work platform tickets and incidents as the come in
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Maintain Instance stability and security
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Ideate new capabilities and train existing staff on continuing eduction
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Perform other duties as assigned.
EXPERIENCE: 48 years of demonstrable proficiency on ServiceNow
CERTIFICATION(S): System Administrator and Application Developer
KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:
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Working knowledge of ServiceNow capabilities involving ITSM SPM ServiceWatch Midserver and security architecture for SaaS platforms.
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Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration.
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Ability to handle multiple workstreams efficiently and with clear communication of expectations and status. Ability to provide education to junior skillset team members across global positions.
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Capable of delivering documentation and training on areas of interest on ServiceNow capabilities