Senior Data Center Technical Support Analyst

Job Title: Senior Data Center Technical Support Analyst

Location: 100% REMOTE

Duration: 4 Years Contract

Job Description:

The scope of the proposed services will include the following:

• Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software;
• Coordinate the installation maintenance and modification of vendorsupplied software (e.g. operating systems communications managers database management systems compilers) for a system or complex network supporting applications critical to state business functions;
• Coordinate the design development and installation of inhouse software packages (o modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems resolutions and system and network performance;
• Advise endusers administrators and technical support personnel performing network design designing and providing documentation instruction problem analysis and education pertaining to specific and highly complex areas of software and network performance;
• Assist in establishing departmental policy with regard to data definition and data relationships database design database implementation database operation database security and data accessibility;
• Perform database planning and administration establishment of database standards and procedures database security database documentation and application technical support;
• Review and determine the feasibility and advisability of proposed additions and modifications to the database;
• Install and customize software and hardware in order to manage monitor and otherwise support an extensive enterprise computer systems network (including mainframe(s) LANs and/or WANs communications lines etc.);
• Monitor network hardware resources through the implementation of a network inventory system.
• Design and implement a communications system connecting the various components of an enterprise network;
• Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network;
• Consult with users on various requirements and participation in the enterprise network;
• Monitor and evaluate performance and efficiency of an enterprise network;
• Establish and manage configuration data on network software and hardware components;
• Monitor all attached devices in a complex LAN environment such as work stations servers bridges multistation access units etc.; analyzing performance diagnosing performance problems and performing load balancing.

Expertise and/or relevant experience in the following areas are mandatory:

• Applicant must have prior experience with largescale state Enterprise Architecture systems serving multiple governmental agencies.
• Applicant must have experience in an Enterprise Architecture environment comprised of various components.
• Applicant must be familiar with how the various components of an Enterprise Architecture integrate.
• Applicant must have a general understanding and experience with at least one of the following EA components or similar technologies:

• Decision Center Decision Server
• webMethods
• API Gateway

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

• Applicant should have at least six (6) years experience performing these duties in largescale Enterprise Architecture environments
• Applicant should have a general understanding and experience with the following EA components or similar technologies:

• Nutanix
• VxRail
• ESXi
• vCenter
• NSX
• SRM
• Windows Server
• RedHat Enterprise Linux
• MS SQL Server 2014
• Nagios
• NewRelic APM
• NewRelic Infrastructure
• NewRelic Browser
• Octopus Deploy
• Puppet Enterprise
• Splunk
• Veracode