Operational Support Specialist
Operational Support Specialist
Posted on :
14-01-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers endtoend managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: Operational Support Specialist
Location: Markham ON
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Language: English
Job Description:
- The primary function is to provide daytoday client support in relation to Paulsboro/client Operations.
- You will take ownership of ensuring we are delivering our products and services with a high level of quality while meeting our contractual commitments.
- You will be the main point of contact for the Customer and/or Account Team in relation to orders and responsible for handling any escalations or customer concerns from an Operations perspective.
- You will be working with all of our Operational Management Teams to help drive our serviceability metrics and ensure all shipments and deliveries are on time.
- You will be responsible for identifying and communicating any roadblocks or risks along with assisting the Paulsboro/client Operations with any support needed to successfully achieve our clients goals.
Knowledge of but not limited to areas of:
- Microsoft Office 365 WIMS DIMS Infoship UDM Clarify Shipping Order Fulfillment Receiving Activities Quality Transition and CSR activities
Job Requirements:
- Strong communication skills.
- Able to work well independently and inside a team environment.
- Problem solving skills a must.
- Able to stay organized with multiple demanding tasks.
- Should be flexible with regards to work hours.
- A working knowledge of the client internal systems (DIMS WIMS UDM Clarify Quality Shipping Order Fulfillment Receiving Activities MicroStrategy reporting and a highlevel of understanding ITAD program.) is required.
- Competency in Microsoft applications including Word Excel and Email etiquette.
Description:
- Serves as the primary point of contact for all Paulsboro/client Operations activities acts as the liaison to operational teams.
- Supports PM/SDM in ensuring all client deliverables and metrics are achieved and any risks/ SLA breaches are properly communicated and/or escalated proactively.
- Manages all Supply Chain aspects of assigned accounts including execution of product and services contract provisions to ensure customer satisfaction.
- Coordinates inventory management with support teams and monitors threshold levels of Customer Supplied Product.
- Reviews product levels and escalates the gaps for upcoming hardware project rollouts for CSP.
- Actively monitors and addresses any warehouse/ depot holds including Warehouse Receiving Holds MEL Holds (Receiving & Service) and Config Holds.
- Ensure delivery of standard reports set up via subscription during Transition assist with reporting tools and facilitate any additional report requests via the Reporting Team.
- Weekly SLA attainment reporting including a detailed description of order delays challenges and rehabilitation solution.
- Coordinates with Account Executives other departments and vendors to ensure a smooth flow of products and services to the customer.
- Assists with local coordination of special projects as required.
- Represents the client in a professional and businesslike manner and communicates effectively with the clients and associates.
- Assists with Quality Audits Quality Incidents and help maintain our ISO Quality requirements through our Quality Team.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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