Adobe Marketo Consultant
Adobe Marketo Consultant
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Job Description
Title : Adobe Marketo Consultant
Location : Schaumburg IL Onsite
Full time position
Job Description
Skill: Adobe Marketo on24linkedin REST API portqii
Job Description
Roles & Responsibilities
Monitoring: 24X7 Monitoring the performance and availability of the Adobe Marketo Engage platform 24x7 to ensure optimal functioning and adherence to defined service level agreements.
Integrations: Work with third party vendor or team to integration applications like on24linkedin REST API portqii
Troubleshooting: Identify and resolve issues related to the Adobe Marketo Engage platform including but not limited to system errors data synchronization problems and campaign execution issues.
Incident Management: Manage and resolve incidents related to the Adobe Marketo Engage platform ensuring timely resolution and minimal impact to marketing operations.
Support: Provide technical support to users and stakeholders on Adobe Marketo Engage platform including answering queries troubleshooting problems and offering guidance on platform usage and best practices.
Alerting and Escalation: Set up and configure monitoring alerts to proactively identify potential issues and escalate critical incidents to the appropriate teams for resolution.
Documentation: Maintain accurate documentation of Adobe Marketo Engage processes including standard operating procedures troubleshooting guides and knowledge base articles.
Collaboration: Collaborate with crossfunctional teams including marketing sales and IT teams to ensure smooth coordination and resolution of issues.
Deployment Support: Support deployment activities and participate in pre deployment KT sessions and review design documents inventory and golive checklist
Oncall rotation: Willingness to work in a 24x7 shift rotation to provide roundtheclock support coverage.
Qualifications and Skills:
Education: Bachelors degree in marketing computer science information technology or a related field.
Experience: Minimum of 4 years of experience in Adobe Marketo Engage or other marketing automation platforms.
Minimum of 2 years of experience in application support monitoring or related roles preferably with experience
Troubleshooting Skills: Strong analytical and problemsolving skills to identify and resolve issues related to the Adobe Marketo Engage platform.
Communication: Excellent written and verbal communication skills to effectively interact with users and stakeholders explain technical concepts and provide support.
Collaboration: Ability to work collaboratively in a team environment and coordinate with multiple stakeholders to achieve common goals.
Documentation: Strong documentation skills to maintain accurate records of processes troubleshooting steps and knowledge base articles.
Employment Type
Full Time
